About Energy Social Programs
The NSW Government’s Energy Social Programs includes 6 energy rebates and a crisis support scheme, Energy Accounts Payment Assistance (EAPA). Every year, these programs help eligible pensioners, veterans, families, self-funded retirees and people with certain medical conditions pay their electricity and gas bills.
In the 2023-24 financial year, the NSW and Australian Government co-funded the National Energy Bill Relief to help eligible NSW households and small businesses reduce their electricity bills during increased cost of living pressures. The Australian Government extended and expanded this program in the 2024-25 financial year. The NSW Government continues to support delivery of the National Energy Bill Relief.
Energy Social Programs dashboard
Explore trends and insights about energy rebates, EAPA and National Energy Bill Relief in the Energy Social Programs dashboard.
Data was last collected in September 2024 for the January to June 2024 period. Data is updated every 6 months.
Accessibility
This dashboard uses the Microsoft Power BI application which has limited accessible functionality. We will implement any improvements as they are made available. Read Microsoft's accessibility conformance reports. If you have questions about accessibility, email us at [email protected].
How to use the dashboard
The dashboard has 7 interactive views sharing insights on Energy Social Programs including energy rebates, EAPA and National Energy Bill Relief. Navigate using the menu on the left. Use the buttons at the top of each view to switch between pages.
Overview
The Overview dashboard view shows summarised annual data on Energy Social Programs customers and payment values.
Region
The Region dashboard view shows data on Energy Social Programs customers and payment values by Local Government Area (LGA) or State Electoral District (SED).
Programs
The Programs dashboard view shows data on Energy Social Programs customers and payment values by program and embedded network.
Customers
The Customers dashboard view shows aggregated data on Energy Social Programs customers’ electricity and gas bill amounts, offer types, tariff types, networks and disconnections.
EAPA Delivery
The EAPA Delivery dashboard view shows data on Energy Accounts Payment Assistance (EAPA) transactions, transaction values and EAPA providers.
Explore Charts
The Explore Charts dashboard view shows data on Energy Social Programs customers and payment values by program. Use the filters to customise data in a table, line chart or column chart.
NEBR
The NEBR dashboard view shows data on delivery of National Energy Bill Relief in NSW including customer types, payment values and eligibility.
Filtering and sorting options
Use the tools at the top of each report to filter and sort the data. These include drop down lists and navigation buttons. Select the eraser icon to clear all filters applied to the current view.
Previous annual reports
- NSW Energy Social Programs Annual Report 2022–23 PDF report
- NSW Energy Social Programs Annual Report 2022–23 Excel workbook
- NSW Energy Rebates Report July to December 2022 Excel workbook
- NSW Energy Social Programs FY2017–23 trends analysis Excel workbook
- NSW Energy Social Programs COVID-19 Impact Report 2023 PDF report
- NSW Energy Social Programs Annual Report 2020–21 PDF report
- NSW Energy Social Programs Annual Report 2020–21 Excel workbook
- NSW Energy Rebates July to December 2020 Excel workbook
- NSW Energy Social Programs Trend Analysis 2018–2021 Excel workbook
- NSW Energy Social Programs Trend Analysis 2017–2021 Excel workbook
Disclaimer
While every reasonable effort has been made to ensure the accuracy of the data at the time of release, the State of New South Wales, its agents and employees, disclaim all liability for any loss, damage, or consequence arising from any use of or reliance on the data - whether wholly or in part.
Attribution
The NSW Department of Climate Change, Energy, the Environment and Water asserts its right to be credited as the author of this material as follows: "© State Government of NSW and NSW Department of Climate Change, Energy, the Environment and Water 2025"