Application closing date: 30 June 2026
Households receiving the Family Tax Benefit with an electricity account
Overview
The Family Energy Rebate helps households receiving the Family Tax Benefit to pay their electricity bills.
You might be eligible for multiple rebates.
How much is the rebate
Retail customers receive up to $180 each financial year.
Embedded network customers receive up to $198 each financial year.
If you receive the Low Income Household Rebate, you will only receive a partial Family Energy Rebate payment. Retail customers will receive $20 and embedded network customers will receive $22.
Who can apply
- be named on the electricity account
- have received the Family Tax Benefit (FTB) in the previous financial year
- lodged your tax return for the previous financial year with the Australian Tax Office (ATO)
- finalised your entitlement to the Family Tax Benefit payments with Centrelink.
How to apply
Before you start, confirm whether you're a retail or embedded network customer. This will ensure you follow the correct application process to receive your energy rebate.
Contact your electricity provider if you're not sure or read our FAQs for more information.
-
Check your eligibility
Check the eligibility requirements and confirm this is relevant to you.
You will need:
- the confirmation letter from Services Australia that your Family Tax Benefit has been finalised for the last financial year
- your Services Australia Customer Reference Number (CRN)
- your energy account details.
-
Apply
If you’re a retail customer, visit the Service NSW website and apply online for the Family Energy Rebate (retail) or by post.
If you’re an embedded network customer, visit the Service NSW website and apply online for the Family Energy Rebate (embedded network) or by post.
-
Review and assess
If you’re a retail customer and eligible, confirm with your electricity retailer that the Family Energy Rebate has been applied to your electricity account.
If you’re an embedded network customer and eligible, the Family Energy Rebate will be deposited into your nominated Australian bank account.
Frequently asked questions
- Retail customers get their energy directly from an authorised energy retailer such as AGL, EnergyAustralia, Origin Energy or Red Energy – this applies to most customers.
- Embedded network customers get their energy from a third party that manages their property, like a building owner, strata manager or community operator. Embedded networks are common in apartment buildings, retirement villages and residential parks.
The following embedded network providers deliver energy rebates directly to their customers:
- ARC Energy Group
- Energy Locals
- Origin Energy (including most WINConnect sites)
- Locality Planning Energy (LPE) at the following sites:
- Bay Grand South – 11 Enid Street, Tweed Heads
- Bay Grand East (Tower 2) – 9 Enid Street, Tweed Heads
- Bay Grand North (Tower 3) – 2 Thomas Street, Tweed Heads
If you’re not sure whether you're a retail or embedded network customer, contact the energy provider named on your electricity bill.
Contact and support
For further information, contact us.
- You can also call Service NSW on 13 77 88 or visit a Service NSW location.
- If you're d/Deaf, hard of hearing, or have a speech/communication difficulty, contact us through the National Relay Service and ask for 13 77 88.
- Call 13 77 88 for translation and interpreter services.