Available now

Applications for retail customers are open now. 

Applications for embedded network customers are open now and close 30 June 2027. 

Who it's for

Eligible concession card holders, or someone living with them, who are unable to self-regulate their body temperature and have an electricity account.

Overview

The Medical Energy Rebate helps eligible concession card holders, or someone living with them, who are unable to self-regulate their body temperature when exposed to extreme hot or cold environmental temperatures, to pay their electricity bills.

You might be eligible for multiple rebates.

How much is the rebate

Retail customers receive up to $285 each financial year.

Embedded network customers receive $313.50 each financial year.

Who can apply

To be eligible, you or someone living with you must: 

  • be named on the electricity account
  • hold one of the following cards issued by Services Australia or the Department of Veterans' Affairs:
    • Pensioner Concession Card
    • Health Care Card
    • Low Income Health Care Card
    • Veteran Gold Card
  • meet at least one primary qualifying condition and one secondary qualifying condition
  • have been assessed by a registered medical practitioner who has been treating the patient for at least 3 months. 

How to apply

  1. 1. Check if you're a retail or embedded network customer

    Read our frequently asked questions to confirm whether you're a retail or embedded network customer. This will ensure you follow the correct application process to receive your energy rebate. Contact your electricity provider if you're not sure. 

  2. 2. Check your eligibility

    Check the eligibility requirements and confirm this is relevant to you.

    You will need: 

    • your concession card details
    • your medical practitioner to complete the declaration in the application form
    • your electricity account details. 

  3. 3. Apply

    If you're a retail customer: 

    If you're an embedded network customer: 

    If you're an embedded network customer and can't apply online: 

  4. 4. Review and assess

    If you’re a retail customer and eligible, confirm with your electricity retailer that the Medical Energy Rebate has been applied to your electricity account.

    If you’re an embedded network customer and your application is approved, the Medical Energy Rebate will be deposited into your nominated Australian bank account.

Frequently asked questions

Am I a retail customer or an embedded network customer?
  • Retail customers get their energy directly from an authorised energy retailer such as AGL, EnergyAustralia, Origin Energy or Red Energy – this applies to most customers.
  • Embedded network customers get their energy from a third party that manages their property, like a building owner, strata manager or community operator. Embedded networks are common in apartment buildings, retirement villages and residential parks.

The following embedded network providers deliver energy rebates directly to their customers:

  • ARC Energy Group
  • Energy Locals/Energy Locals Urban
  • Origin Energy (including most WINConnect sites)
  • Locality Planning Energy (LPE) at the following sites:
    • Bay Grand South – 11 Enid Street, Tweed Heads
    • Bay Grand East (Tower 2) – 9 Enid Street, Tweed Heads
    • Bay Grand North (Tower 3) – 2 Thomson Street, Tweed Heads

If you’re not sure whether you're a retail or embedded network customer, contact the energy provider named on your electricity bill or invoice.

Contact and support

For further information, contact us. 

  • You can also call Service NSW on 13 77 88 or visit a Service NSW location.
  • If you're d/Deaf, hard of hearing, or have a speech/communication difficulty, contact us through the National Relay Service and ask for 13 77 88.
  • Call 13 77 88 for translation and interpreter services.