Energy bills and costs explained
Understand your plans, bills and costs to start saving.
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- Make the switch to electric
- Ceiling fans
- Double glazed windows
- Energy efficient dishwashers
- Energy efficient fridges and freezers
- Energy efficient washing machines and dryers
- External shading of windows and doors
- Heat pump water heaters
- Induction cooktops
- Insulation
- Reverse-cycle air conditioners
- Solar
- Solar water heaters
- Switchboard upgrade
- TVs and computers
- Virtual power plants (VPP)
charger
Introduction
Are you confused about your energy plan or bill and what all the terms and charges mean? You’re not alone!
This page will help you make sense of it all, so you’ve got the power to save more money and energy in your home or small business.
There’s a lot to learn, so take your time. You can read through from start to finish or go to the section most relevant to you.
Types of energy customers and energy plans
- How to know what type of energy customer you are (retail or embedded network)
- How to understand your energy plan and get the best deal
What's in your energy bill
- The typical information found in your bill
- How to understand your billing cycle
- Where to get support
Energy charges and fees
- What the different types of charges mean
- What you’re paying for in your bill
- How your energy use is measured
- How to cut your energy bill
Energy meters
- The difference between traditional and smart meters
- The national smart meter rollout
- What is an estimated meter reading
Get help with your energy bills
- Support options for when you need help paying your energy bill
- Advice and support when dealing with energy issues
Your rights as an energy customer
- Understand your rights as an energy customer under the National Energy Retail law
- Your rights if you’re an embedded network customer
Start here
Understand what type of customer you are, the energy plan you're on and compare to get the best deal.