NSW Climate and Energy Action

Fast charging grants FAQs

 

Eligibility and merit criteria

Can the applicant be an overseas company, or do they have to be an Australian entity?

Applicants must hold an active ABN and be incorporated under the Corporations Act 2001, or be a state-owned corporation or subsidiary.

Overseas entities are not eligible unless they establish an Australian entity that meets these requirements. 

What if I meet the eligibility criteria, but am unable to address the merit criteria?

It is recommended all merit criteria are addressed as thoroughly as possible to ensure your charging stations have the best chance of being selected for co-funding. Each application will be reviewed and competitively merit assessed by an independent assessment panel. 

Will charging stations located outside of the eligible zones be considered for funding?

Yes, in limited cases, but applicants will need to demonstrate that the charging station is situated proximal to an eligible zone listed for Round 4, is not located within a site funded under previous rounds of the EV Fast Charging Program and meets the objectives of the program. Applicants will be required to provide a rationale for any charging station proposed outside of an eligible zone.

Applicants are encouraged to review the eligible zones section and Appendix 1 of the Round 4 Funding Guidelines, and the Round 4 layer of the NSW EV Public Charging Master Plan

What are the technical charging station requirements for each funding stream?

The minimum technical requirements can be found in the round 4 funding guidelines within the eligibility criteria listed on pages 12 to 13. 

What is the requirement for including regional or remote charging stations in my application?

Applicants must propose at least one regional or remote charging station for every metropolitan charging station included in their application (a 1:1 ratio).

This requirement ensures balanced statewide coverage and supports equitable access to fast-charging infrastructure across NSW. 

What is a pull through bay?

A pull through bay is a charging bay big enough to accommodate a longer vehicle or a vehicle towing a trailer or caravan. Bay dimensions must accommodate an EV 5.3 metres in length connected to a caravan or boat trailer of 8 metres in length.

Can I seek additional funding for more than one pull through bay at a charging station?

Applicants may request up to $20,000 of additional funding per charging station to construct one or more pull through bays.

Applicants may only request $20,000 per charging station regardless of how many pull through bays are proposed.

Payment for pull-through bays is conditional on meeting Milestone 2 requirements. 

I do not have the required expertise inhouse to construct and operate the charging stations, will the department provide assistance?

No. Applicants (and their partners and/or subcontractors) must demonstrate capacity to build, own and operate public fast charging stations.

Do charging stations require card payment facilities?

Yes. Each charging station must allow payment via credit or debit card without membership or app requirements. Payment must be possible without mobile or internet signal, and fees must be clearly displayed on-site. 

What does the requirement for a minimum of two bays mean across the different funding streams?

Every funded charging station must feature at least two separate DC chargers. The minimum power output for each of these chargers depends on the funding stream:

Metropolitan stream: 2 x 240kW (± 20 %) chargers (servicing a minimum of 4 bays)

Regional stream: 2 x 175kW (± 20 %) chargers (servicing a minimum of 3 bays)

Remote stream: 2 x 150kW (± 20 %) chargers (servicing a minimum of 3 bays)

The chargers must be able to deliver the full rated capacity (e.g., 240kW in the Metropolitan stream) to a single vehicle. It is acceptable for the charger to share its total power (e.g., split 240kW) across multiple bays if more than one vehicle is charging at the same time.

How do I check if my proposed location is in a zone available for funding in round 4?

The NSW Electric Vehicle Public Charging Master Plan includes a specific ‘EV Fast Charging - Round 4 Eligible Zones’ layer.

Applicants are encouraged to review the eligible zones section and Appendix 1 of the Round 4 Funding Guidelines, and the Round 4 layer of the NSW EV Public Charging Master Plan.

The funding guidelines should be used in tandem with the online masterplan map. 

Do I include the pull through bay and/or additional bay funding in my co-funding request?

No. Do not include the $20,000 pull-through bay payment or the $10,000 per additional bay payment in your co-funding request. The additional amount will be auto-calculated in the application form when a pull-through bay is specified.

What types of renewable energy procurement are permitted?  

Each charging station must operate using 100 % renewable energy from sources such as on-site generation, GreenPower, or Large-scale Generation Certificates (LGCs). 

What customer service requirements apply to funded charging stations?

Successful applicants must provide charging station users with a 24/7 customer support helpline, accessible to users with disability (for example, hearing-impaired users). 

Does charging infrastructure need to meet specific interoperability standards?

All chargers must be Open Charge Point Protocol (OCPP) 2.0.1-capable and feature Combined Charging System (CCS) Type 2 connectors. CHAdeMO connectors can be added with justification. 

Can I propose a charging station that was previously withdrawn or delayed in another round?

Grant funding is not available for charging stations at locations that have already been approved for NSW Government funding under previous rounds of the EV destination charging or fast charging grants programs.

Projects funded under previous NSW Government funding rounds that were unable to proceed due to power, landowner or planning issues may be resubmitted if you provide a clear rationale explaining the previous issue and how it has been resolved.

Application and funding

What are the limits on the amount of funding I can request?

The program applies funding limits at two levels: per application (overall) and per station (stream-specific).

Overall funding cap

The total funding an applicant can receive across an entire application is capped at $20 million (ex GST)

Per charging station co-funding caps

Your co-funding request for each station is limited by both a percentage and a dollar cap, whichever is lower:

  • Metropolitan: Up to 40% of project cost, capped at $300,000 per station (ex GST).
  • Regional: Up to 50% of project cost, capped at $550,000 per station (ex GST).
  • Remote: Up to 90% of project cost, capped at $700,000 per station (ex GST).

Additional funding

The following additional payments are not counted toward the station's co-funding cap and are paid on top of the amounts listed above:

  • pull-through bays: $20,000.
  • additional bays: $10,000 per bay (capped at 6 additional bays).
  • OPEX support (remote stream only): Up to $90,000.

For further information, see the Funding section of the guidelines.

Can I apply for multiple sites across multiple priority zones?

Yes. Applicants can propose multiple charging stations across the eligible zones listed in Appendix 1 of the Round 4 Funding Guidelines. There is no limit to the number of sites that can be included in one application.

However, applicants must comply with the regional participation requirement:

  • for every metropolitan charging station proposed, the application must include at least one regional or remote charging station (a 1:1 ratio).
  • applicants may propose stations exclusively in the regional or remote streams without including any metropolitan charging stations. 
Can private funding come from multiple sources?

Yes. All charging stations can be financed through partners or other sources of funding. Your private contribution must meet the minimum share required for each stream across your application (i.e. at least 60% private for metropolitan, 50% private for regional, 10% private for remote). You’ll need to identify sources of private funding in your budget and will be asked to provide evidence (e.g. accountant declaration, agreements). 

Can charging stations be partially funded through the Australian Government or other NSW Government Agencies?

Applicants are not permitted to draw on grants offered by Australian Government agencies or other NSW Government agencies to construct charging stations under the program. In-kind support from other Government agencies at a federal, state and local level is permitted.

Can I apply for funding to expand, augment or upgrade an existing fast charging station?

No. Each proposed charging station must be a new development. Expanding or redeveloping existing fast charging stations is not supported. 

What if my charging station's funding request exceeds the maximum co-funding percentage?

Funding requests are calculated against the maximum co-funding percentage and maximum co-funding dollar amount for its stream. Funding will be capped accordingly per charging station.

Payments for additional funding (such as pull-through bays, additional bays, and OPEX support) are not included in this calculation and are paid on top of the station co-funding cap.

If the Total Project Value changes after contracting, milestone payments will be adjusted to keep the original co-funding percentage, but the department’s total dollar contribution will not increase.

Can the co-funding go towards covering the cost of on-site batteries or renewable energy generation sources?

Yes. Co-funding may cover purchase and installation of on-site battery storage and renewable-energy generation that directly supports approved stations, where these costs meet the eligible-expenditure rules.

Including batteries/renewables can strengthen your merit under Network readiness (grid support and Innovation).  

What are the charging station uptime requirements?

Once a charge point operator has completed the construction of a charging station, they must ensure that every charger at each station achieves a minimum uptime of 98% annually, for at least 50% of all plugs on site. Service outages caused by vandalism or force majeure events are excluded from uptime calculations. This requirement will be documented in the funding agreement signed by each grantee.

Successful applicants will be required to report charger usage and uptime through the Charge@Large app.

What is the OPEX support payment and how does it work?

The remote stream includes an additional OPEX support payment of up to $90,000 (ex GST) per charging station to help offset operating and maintenance costs over the first three years.

This payment is separate from and paid on top of the standard $700,000 remote station co-funding amount.

The one-off payment amount is calculated as three times the proven annual operational expenditure at the 12-month mark. This payment is conditional on:

  • the charging station being completed within the 24-month build window
  • submitting proof of one year's worth of eligible operational costs and will be paid at the time Milestone 3 deliverables are met for the charging station. 
What costs are considered eligible expenditure?

Eligible expenditure includes costs directly associated with constructing and commissioning approved charging stations — such as site preparation, hardware, civil/electrical works, software integration, and reasonable project management fees.  

Ineligible costs include financing charges, land purchase or lease, and ongoing maintenance beyond the funding term.  

For more information, see the Funding section of the guidelines starting on page 24.  

When are milestone payments made?

Payments are made in three instalments per charging station:

  • Milestone 1 (20%) – payable upon execution of the funding agreement
  • Milestone 2 (65%) – payable upon acquittal of the charging station. A commissioning checklist form must be completed, and evidence of project completion provided.
  • Milestone 3 (15%) – payable for a charging station that has been operational for 12 months in compliance to the uptime requirements. This includes a minimum uptime of 98% annual per plug for at least 50% of all plugs on site.

For more information, see the Milestone payment section of the guidelines on page 28-29.

What happens if the project scope or cost changes after funding is awarded?

Any material change to approved charging stations, scope, or budget must be approved through a variation request. The department may adjust milestone payments to maintain the original co-funding percentage.

Assessment and timeframes

How will the department assess applications?

Applications are assessed at both the application level and the individual charging station level.

First, each application is reviewed for overall eligibility and completeness, and then each charging station within an eligible application is checked for charging station-level eligibility.

Eligible applications then proceed to competitive assessment by an independent panel against the merit criteria. Each eligible charging station is scored and compared with other proposed sites within the same eligible zone.

The panel makes recommendations on which sites should be offered co-funding, with final decisions approved by the department’s delegated decision maker. 

How has the department ensured there is a fair and equitable selection process?

An independent probity advisor oversees the entire assessment process to ensure applications are treated consistently and in accordance with the NSW Government Grants Administration Guide and probity principles.

The NSW Government has engaged O’Connor Marsden & Associates Pty Ltd to carry out this work. Please email [email protected] with any questions about this process.

All parties involved in the assessment process, including panel members must declare conflicts of interest before assessment begins. 

When will I find out if my application is successful?

The department aims to finalise assessment and notify applicants of outcomes within 12 weeks of the round closing date. Timeframes may vary depending on the number and complexity of applications received.

All applicants will be notified in writing of the outcome of their application.

Successful applicants will receive a letter of offer outlining next steps, including the required documentation for contracting.

Unsuccessful applicants will also be advised in writing and may request feedback on their application.

Final funding agreements are issued only after final approval by the department’s delegate.

Does the 2-year installation timeframe to have charging stations operational include the time it takes to assess my application?

The 2-year delivery period starts from the date the funding agreement is executed. All contracted charging stations must be commissioned and operational within this timeframe.

Can more than one applicant be successful in the same zone?

In most cases, only one charging station per eligible zone will be co-funded.  

However, it is at the discretion of the department to fund more than one applicant per zone dependant on multiple need-based factors. This may include charging stations that serve key traffic corridors, destinations, and that fill network gaps.  

Where multiple charging stations are assessed within the same zone, the department will compare merit scores and may only select the highest-scoring proposal(s) for co-funding.

Will I be notified if only some of my sites are approved for funding?

Yes. The department will notify each applicant of which sites have been approved or declined. Your letter of offer will list approved sites, co-funding amounts, and next steps for contracting.  

What happens after I receive a letter of offer?

Successful applicants will be invited to enter into a funding agreement with the department. The project can begin only once both parties have signed the agreement.  

Getting help

I am having problems submitting my application — where can I get help?

Technical issues with the application form should be directed to SmartyGrants Help Desk at [email protected] or by visiting the SmartyGrants applicant help page.

If your issue relates to program content (e.g. eligibility or funding questions), email the EV Fast Charging Grants Team at [email protected] before the round closes.

We will endeavour to resolve these enquiries within 3 business days. 

What support does the department provide for applicants?

The department provides several ways to help you prepare your application:

  • Information session held shortly after the round opens, explaining eligibility, merit criteria and how to apply. Recordings and slides are published on the Energy NSW website.
  • Email support via [email protected] for program-related questions.
  • FAQs - frequently asked questions will be answered and posted on the program’s webpage.
Where can I find the key documents for this round?

All Round 4 documentation — including the Funding Guidelines, Funding Agreement Template, eligible zone maps and application guidance — are available through the NSW fast charging website. If you need these documents in an accessible format, email [email protected].

Who do I contact if I have accessibility needs or require application materials in a different format?

If you require support to access documents, use the application form, or need materials in alternative formats, email [email protected]. The department will provide reasonable adjustments where possible. 

Can I contact the department about my application before I submit it?

Yes. You can contact the department at [email protected] with questions about eligibility, evidence requirements or program rules. For fairness and probity reasons, the department cannot review draft applications or comment on the competitiveness of individual sites. 

Where can I stay updated about future rounds or program changes?

You can sign up to the NSW EV mailing list to receive updates on new rounds, program changes and information sessions. 

Privacy and confidentiality

How does the department manage personal information in my application?

The department handles all personal information in accordance with the Privacy and Personal Information Protection Act 1998 (NSW). Personal information will only be collected, used and disclosed for the purpose of administering the EV Fast Charging Grants Program, or as otherwise permitted or required by law.  

You may request access to, or correction of, your personal information by contacting the department.

Will commercially sensitive information in my application be kept confidential?

Yes. The department will treat commercially sensitive information as confidential and will not disclose it unless required or authorised by law, such as for audit, probity, parliamentary, or reporting purposes.

Where disclosure is required, the department will take reasonable steps to protect commercially sensitive material. 

How does the department protect information provided through the site host Expression of Interest (EOI) process?

Access to the site host EOI list is strictly controlled. Charge point operators must sign a confidentiality declaration and pass background checks before access is granted. The information may only be used for assessing potential charging sites under the EV Fast Charging Grants Program.

How do I access the site host EOI list?

You can request access by emailing [email protected]. The program team will assess the request and check whether the requester has an active grant application in the GMS and is a bona fide charge point operator or prospective charge point operator. If the request is successful, a secure link containing the site host list will be shared with the person who requested it.

How is my data used once a charging station becomes operational?

Once a funded charging station becomes operational, charge point operators must provide usage, performance and uptime data to the department as required under the funding agreement. This information is used for program monitoring, evaluating network performance, planning future public charging infrastructure, and aggregated public reporting. Commercially sensitive data will not be published unless required by law. 

Will the department publish information about successful applicants?

Yes. After funding agreements are executed, the department may publish applicant names, funding amounts and charging-station specifications and locations in line with NSW Government transparency requirements. Commercially sensitive information will not be released unless required by law. 

Who will my information be shared with during the assessment and contracting process?

Your application may be shared with the independent assessment panel, financial auditors, probity advisors and NSW Government staff involved in assessment, approval and contract management. Information may also be provided to auditors or integrity agencies where required. All parties must maintain confidentiality. 

How does the department store and protect my information?

Information submitted through the application process is stored on secure NSW Government systems that comply with the State Records Act and NSW Cyber Security Policy. Access is restricted to staff and advisors involved in the program. Safeguards are used to prevent unauthorised access or disclosure.