The NSW CER Installer Portal is a new smart compliance system that makes it easier for installers anywhere in NSW to register new and upgraded rooftop solar and other consumer energy resources (CER).
From late 2026, installers will use the portal to meet new NSW requirements and support the Emergency Backstop Mechanism.
This page has everything you need to register for and use the portal from how to videos, step-by-step guides, training and where to get help. It is for accredited solar installers and applicants who install, test or submit eligible installations in NSW.
Getting started with the portal
Set up your account, learn your way around and complete the key tasks. Start by watching a short video or downloading a step-by-step guide.
Set up and navigate
Watch a short video on:
- How to register in the portal
- How to complete your profile (role details) as an:
- How to log in and navigate the portal
- How to search, release installations, allocate and deallocate as an installer and applicant
- How to allocate and deallocate as an applicant
- How to navigate installations page, view details and history
- How to claim and release installations as an installer
Complete key tasks
| Task | Watch | Read (PDF) |
| Video | Quick reference guide (PDF) |
| Video | Quick reference guide (PDF) |
| Video | Quick reference guide (PDF) |
Information for your customers
The following resources help explain rooftop solar, internet connectivity requirements and the protections being introduced to support a reliable electricity network.
Please share these resources with your customers where relevant.
Supporting rooftop solar in NSW
- Ausgrid fact sheet (PDF, 215 KB)
- Endeavour Energy fact sheet (PDF, 242 KB)
- Essential Energy fact sheet (PDF, 216 KB)
Staying connected to the internet
Rooftop solar requires an ongoing internet connection to work with the NSW CER Installer Portal and Emergency Backstop Mechanism. Direct customers to the Keeping your rooftop solar connected to the internet web page for fact sheets and guidance.
Preparing for the NSW Emergency Backstop Mechanism
Industry fact sheet: Preparing for the NSW Emergency Backstop Mechanism (PDF, 230 KB)
Get help and support
If you need help, use the guidance below to find the right NSW CER Installer Portal Support team. Available Monday to Friday, 8am to 4pm.
Contact Service NSW if you need help with:
- General enquiries about the NSW CER Installer portal
- Registering or logging in to the portal
- Guidance on using the portal
- Installation notification procedures
- Certificate of Compliance of Electrical Work (CCEW) submissions
- AEMO DER Register reporting
- Registration verification testing procedures
- Capability testing procedures
- Portal technical issues
- Site internet connectivity guidance
Service NSW
Phone: 13 77 88
Contact your distribution network (DNSP) if you need help with:
- DNSP connection applications and approvals
- Solar export limits
- Flexible export opportunities
- Connection processes specific to your network
- OEM device issues
- Registration verification test issues
- DNSP utility server connection issues
- Capability test issues
- Emergency Backstop Mechanism (EBM) compliance
Ausgrid
92 888 112
Endeavour Energy
13 20 03
Essential Energy
13 23 91
Frequently asked questions
Check that you're using the email address linked to your accreditation. If the issue continues, contact NSW CER Installer Portal Support. The Quick reference guide - Available support channels and common error codes (PDF, 1.03 MB) also provides solutions to common issues.
Follow the relevant Quick Reference Guide and check the property's internet connection.
Where a premises has no reliable internet connection, a low default export limit may apply until connectivity is restored. Refer to the Ongoing Internet Connectivity page for more information.
No.
The portal replaces:
- Certificate of Compliance for Electrical Work (CCEW) submissions through the Building Commission NSW eCert portal
- Distributed Energy Resources Register (DERR) submissions
These requirements are completed through the portal.
No.
The NSW CER Installer Portal is required for eligible installations.
For information about Emergency Backstop Mechanism requirements, refer to the latest NSW Government guidance and your distribution network's requirements.
No.
There is no fee to register or submit information through the portal. DNSP application fees may still apply through your network's connection process.
Portal enquiries
Email: [email protected]