Application closing date: 30 June 2026
Eligible concession card holders with a natural gas account or who use LPG bottles
Overview
The NSW Gas Rebate helps eligible concession card holders pay their natural gas or liquefied petroleum gas (LPG) bottle bills.
You might be eligible for multiple rebates.
How much is the rebate
Retail customers receive up to $110 each financial year.
Embedded network customers receive $121 each financial year.
Who can apply
To be eligible, you must:
- be named on the gas account and bill
- have a natural gas account for your home or use LPG bottles more than 45kg/88 litres for basic household needs
- hold one of the following valid cards:
- Pensioner Concession Card
- Health Care Card
- Low Income Health Care Card
- Veteran Gold Card.
If you are eligible for the NSW Gas Rebate, you may also be eligible for the Low Income Household Rebate or the Medical Energy Rebate.
How to apply
Before you start, confirm whether you're a retail or embedded network customer. This will ensure you follow the correct application process to receive your energy rebate. Contact your gas provider if you're not sure or read our FAQs for more information.
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1. Check your eligibility
Check the eligibility requirements and confirm this is relevant to you.
You will need:
- your concession card details
- your gas account or LPG bottle invoice.
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2. Apply
If you're a retail customer:
- Contact your gas retailer.
- Ask for the NSW Gas Rebate to be applied to your account.
- Provide your concession card details.
If you're an embedded network customer or use LPG bottles more than 45kg/88 litres for basic household needs, visit the Service NSW website to apply online for the NSW Gas Rebate (embedded network) or by post.
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3. Review and assess
If you're a retail customer and eligible, confirm with your gas retailer that the NSW Gas Rebate has been applied to your gas account.
If you're an embedded network customer or use LPG bottles and your application is approved, the NSW Gas Rebate will be deposited into your nominated Australian bank account.
Frequently asked questions
- Retail customers get their energy directly from an authorised energy retailer such as AGL, EnergyAustralia, Origin Energy or Red Energy – this applies to most customers.
- Embedded network customers get their energy from a third party that manages their property, like a building owner, strata manager or community operator. Embedded networks are common in apartment buildings, retirement villages and residential parks.
The following embedded network providers deliver energy rebates directly to their customers:
- ARC Energy Group
- Energy Locals
- Origin Energy (including most WINConnect sites)
- Locality Planning Energy (LPE) at the following sites:
- Bay Grand South – 11 Enid Street, Tweed Heads
- Bay Grand East (Tower 2) – 9 Enid Street, Tweed Heads
- Bay Grand North (Tower 3) – 2 Thomas Street, Tweed Heads
If you’re not sure whether you're a retail or embedded network customer, contact the energy provider named on your gas bill.
Contact and support
For further information, contact us.
- You can also call Service NSW on 13 77 88 or visit a Service NSW location.
- If you're d/Deaf, hard of hearing, or have a speech/communication difficulty, contact us through the National Relay Service and ask for 13 77 88.
- Call 13 77 88 for translation and interpreter services.