Contact us

General enquiries and complaints

Phone: 13 77 88 (Service NSW)

Postal address: GPO Box 39, Sydney NSW 2001

Email: energy [at]

If you have compliments, complaints, or general feedback, use the 'Your Feedback' widget on the right-hand side of the screen. You feedback will be sent to the right team to action. We will acknowledge your feedback within three working days with more details.

Complaints are handled in accordance with the External Service-Related Complaints Policy (PDF 65.0 KB).


Media Enquiries

Phone: +61 (0)2 9995 5347

Email: media [at]


Minister for Energy and Environment

Email: Minister for Energy and Environment

Postal: The Hon. Matt Kean, MP, 52 Martin Place, Sydney NSW 2000


Power Outages

If you are experiencing power outages, please contact your energy network supplier:

Ausgrid 13 13 68

Endeavour Energy 13 37 18 

Essential Energy 13 23 91