Public consultation: Ministerial Statement of Expectations: Protecting NSW customers of embedded networks
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- Why we are upgrading our electricity system
- How we are transitioning our electricity system
- How NSW will benefit from the energy transition
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- A long-term vision for locals
- The best office in the world
- The future of farming is here
- Renewables generates 100 new jobs for Western Sydney manufacturer
- The people behind NSW’s energy transition
- NSW ’s giant super battery is underway
- Unlocking opportunities for the people of Dubbo
- Meet Bridget from the Central-West Orana REZ
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- Agreement between the state of NSW and Origin on its plans for Eraring power station
- NSW coal market price emergency
- Delivering a Gas Decarbonisation Roadmap
- NSW Embedded Network Action Plan
- NSW Transmission Planning Review 2025
- Network-to-network connection process
- Corrosion protection systems
- Demand response
- Electricity Market Operation Rules
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- Review and reform
- Safeguard design
- Exemptions
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- Air conditioner - eligibility
- Core eligibility
- Electric water heater replacement with a solar electric boosted water heater - eligibility
- Electric water heater replacement with an air source heat pump - eligibility
- Electric water heater replacement with an air source heat pump - eligibility
- Gas water heater replacement with a solar electric boosted water heater - eligibility
- Gas water heater replacement with an air source heat pump - eligibility
- Gas water heater replacement with an air source heat pump - eligibility
- HVAC - eligibility
- Heat pump water heater - eligibility
- Hot water heater - eligibility
- Install a new air source heat pump - eligibility
- Pool pump - eligibility
- Refrigerated cabinet - eligibility
- Solar battery - eligibility
- Solar battery - eligibility
- Solar battery eligibility landing
- Spare refrigerator or freezer - eligibility
- Ventilation or refrigeration motor - eligibility
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- Air conditioner - certificates
- Electric water heater replacement with a solar electric boosted water heater - certificates
- Electric water heater replacement with an air source heat pump - certificates
- Electric water heater replacement with an air source heat pump - certificates
- Gas water heater replacement with a solar electric boosted water heater - certificates
- Gas water heater replacement with an air source heat pump - certificates
- Gas water heater replacement with an air source heat pump - certificates
- HVAC - certificates
- Heat pump water heater - certificates
- Hot water heater - certificates
- Install a new air source heat pump - certificates
- Pool pump - certificates
- Refrigerated cabinet - certificates
- Solar battery - certificates
- Solar battery certificates landing
- Spare refrigerator or freezer - certificates
- Ventilation or refrigeration motor - certificates
- Solar battery - certificates
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- Administration and compliance
- Energy certificate schemes
- Gas network safety and operating plans
- Pipeline management plans
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- Scaling up a thriving renewable fuel industry in NSW
- Going circular in clean energy
- Pipelines and Gas Supply Acts proposed updates - 2024
- Public consultation: Ministerial Statement of Expectations: Protecting NSW customers of embedded networks
- Solar emergency backstop
- ASP Scheme review
- Corrosion Protection Systems Regulation 2020
- Digital metering: improving service delivery in NSW
- Electricity Infrastructure Roadmap consultations
- Queensland-Hunter Gas Pipeline ATS
- Public lighting code
- Service and installation rules
We have published the draft Ministerial Statement of Expectations: Protecting NSW customers of embedded networks for public comment.
The Ministerial Statement forms part of the Embedded Network Action Plan, which identifies how we can improve outcomes and address gaps in protection for embedded network customers.
The Ministerial Statement applies to:
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authorised electricity retailers operating an embedded network to on-sell electricity to multiple premises, and
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operators of hot or chilled water embedded networks that sell hot or chilled water to multiple premises through a common hot or chilled water system that they operate and meter.
The expectations set out in the Ministerial Statement will support improved outcomes for customers of embedded networks. The aim is to extend the consumer and price protections enjoyed by those in traditional energy supply arrangements to customers in embedded networks. In conjunction with other measures set out in the Embedded Network Action Plan, this will deliver more equitable protections for customers of embedded networks.
A final Ministerial Statement will be released after public consultation and review of submissions.
How to get involved
Submissions to this consultation have now closed.
If you have any questions, please contact the Energy Consumer and Competition Policy team at [email protected].
Next steps
Once a final Ministerial Statement is released, we will pursue the required legislative and regulatory changes to make the expectations – set out in the Ministerial Statement – for embedded network operators legally enforceable. The Energy & Water Ombudsman NSW will also report any known instances of non-compliance to the NSW Government and the NSW Government will begin consultations with the relevant operator.