Your supplier will also be able to assess your eligibility. Once you have chosen a supplier, they will assess your needs either by phone or by visiting your home and giving you a quote. Your supplier will assess your eligibility and must complete a site assessment report to comply with the rules.
If you choose to proceed, there may be a co-payment depending on the equipment upgrade and model chosen. You can either:
- work with tradespeople proposed by the approved supplier
- work with your own preferred tradespeople if they make an agreement with the approved supplier.
The old equipment will need to be disposed of and recycled by the electrician or plumber. This is to ensure that old, inefficient equipment is not used anywhere else.
What to expect
We expect all suppliers to follow certain standards when engaging with you. You should expect that suppliers will:
- identify themselves to you
- explain the process to you including any forms or requirements
- provide details of the new appliance or equipment
- demonstrate how to use the new appliance or equipment
- provide assistance for a set period of time after the installation
- remove any old equipment which is being replaced.
With any contractor work undertaken in your home, you should consider a number of factors before deciding who to work with. Make sure you:
- check the installer’s credentials, including their trade licence
- confirm which supplier they are working with/subcontracted by
- check the equipment upgrade they wish to install will meet your needs
- understand your commitments for the upgrade
- check any paperwork that needs to be completed, or ask for assistance if you are unsure
- understand that the replaced equipment must be disposed of appropriately by the installer or supplier.
Importantly, you should be aware of your rights under Australian Consumer Law. You receive consumer guarantees from any business or company you engage with. You can ask the supplier for more details about the guarantees they are providing you.