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NSW Climate and Energy Action

Destination charging grants FAQs

Ensure you read the EV destination charging grant guidelines before reading the below frequently asked questions (FAQs). 

We strongly encourage you to read the guidelines, FAQs and other supporting materials before applying for a grant. 

Grant overview

I have read the guidelines and I am an eligible destination. Why should I apply for this grant?

An investment in EV charging at your site will: 

  • attract new visitors to your location  
  • enhance your visitors’ experience   
  • increase the average length of time visitors spend at your site   
  • enable you to promote your location and EV charging facilities through online charging maps, future EV tourist drives, and word of mouth. 

By joining the growing EV charging network across NSW, you will also be part of the solution to reduce carbon emissions and help reach our NSW net zero emissions target.  

Is there a limit to the number of sites I can apply for in my application?

There is no limit to the total number of sites you can apply under the grants, as long as each site meets the eligibility criteria outlined on page 20 of the grant guidelines and are registered under the same Australian Business Number (ABN). Each site must be owned or operated (for example, through a lease arrangement) by you as the applicant organisation.   

If your site(s) are registered under different ABNs, you must submit separate applications.   

Requests for funding of EV charger(s) at each site within an application will be assessed individually, and there is no guarantee that all sites within an application will be approved. You will be asked within your application to rank each of your sites by priority.  

The application form template has the capability to capture 20 unique sites within your application. Please contact the grants team at destination.charging@environment.nsw.gov.au if you would like to submit an application for more than 20 sites. 

Eligibility and grant requirements

What is the definition of an applicant?

An applicant is an eligible organisation owns or operates a publicly accessible destination that contributes to the NSW visitor economy. The site meets all eligibility criteria outlined in the funding guidelines, and is the installation location for an EV destination charger funded under the grants.

The funding guidelines specify that EV chargers need to be accessible to the public. What does this mean?

EV chargers must be accessible to the public to ensure that visitors with EVs have the opportunity to use the EV charger(s). Many eligible destinations under the grants may have sites with off-street parking and these may include boom gates. Under the grants, EV chargers may be installed behind a boom gate only on the basis that visitors at that site are able to easily access and use each EV charger.  

Any EV charger funded under this grant must not be installed in a location or with signage indicating that only the site owner, staff, company fleet or particular brand of EV can use that EV charger.  

Restrictions on charging, for example, charging fees, open hours and availability to non-guests, are at the discretion of the site owner.

My site can only service one off-street parking space. Can I still apply for co-funding?

Under the grant guidelines, EV chargers are to be installed in a location that can service 2 parking bays for the life of the charger. This can be a single port or dual port charger. This is to help ensure the chargers service as many cars as possible.  

It is strongly recommended that your site includes clear signage around the availability of EV charging for all EV makes/models, and any requirements around usage. It is important that you implement a straightforward process to ensure EV drivers can access the EV parking space to charge when they arrive. This becomes particularly relevant, and problematic for an EV driver, if the space is occupied by a non-electric vehicle.  

If your site only has access to one off-street parking space, or you are a council with a site that only has on-street parking available, but you meet all other eligibility criteria and would like to apply, please email us directly to discuss your site at destination.charging@environment.nsw.gov.au

If my EV charger cannot be available 24 hours a day, can I still apply for co-funding?

Yes, you can apply for funding on the basis that your site meets the eligibility criteria outlined in the funding guidelines. At a minimum, all EV chargers co-funded under this grant must be available to the public during the site’s hours of operation.   

For example, you might decide to allow access to your charger during the hours of 9am-5pm, to match your business operating hours. Alternatively, you might allow non-visitors/non-guests access during certain times of day and site guests/visitors access during other times.  

It is recommended that each site clearly advertises the hours their EV charger is available. This should be communicated via clear signage, as well as online using EV charger map websites and on your own website.

I run a business from my home. Am I eligible to apply for a grant funded EV charger?

No. Businesses run out of a home, are not considered to be an eligible destination under the grants as they are operated from a residential address. 

To be eligible for the grants, destinations must be an eligible destination type, accessible for public visitors and in line with the intent of the program as a tourism-related offering within the NSW visitor economy.

Are education facilities, such as universities, TAFEs, or schools, eligible to apply for funding?

Currently education facilities, such as TAFE campuses, schools, universities, are not deemed as a standalone eligible destination type under the grants.  

However, heritage buildings or libraries within a TAFE or university campus, may be considered an eligible building type if there is a clear case that the building/site is part of a dedicated tourism-related offering within the NSW visitor economy, and all other eligibility criteria are met. Contact the Destination Charging Grants team at destination.charging@environment.nsw.gov.au if you are unsure about your site’s eligibility. 

Can I apply for the grants if I lease my site from a landlord?

Yes, you can submit an application for funding if leasing your site from a landlord (or operating the site on behalf of NSW Crown Lands). Please read the guidelines before submitting your application as it explains the requirements to obtain, and upload written consent from your landlord using this form.

Can an accommodation site that is used both as a business and as a residence apply?

No. Accommodation sites under the grants must be entirely commercial accommodation to be eligible, as opposed to part-time commercial, part-time residential accommodation.  

When building the NSW EV destination charging network, accommodation sites with lodging and parking provisions for larger numbers of visitors are initially required to support the growing uptake of EVs across NSW. This provision ensures that a larger number of EVs can be attracted to, and serviced by, these sites and surrounding areas.

When would I need to install EV charger software?

EV charger software enables the owner of a EV charger to track energy consumption, bill customers for usage, check availability and be alerted to any faults. This helps you better understand and manage your charger. 

Some software platforms allow you to list your chargers on an interactive mobile or desktop map. This will allow EV motorists to locate your chargers on the internet and may attract more visitors to your site.  

Applicants that meet either of the following requirements must purchase a co-funded 2-year software subscription for all co-funded chargers under the grants:  

  • installation of 3 or more co-funded chargers  
  • is a destination with 100 or more car parking spaces.  

Applicants who don’t meet these 2 requirements can voluntarily apply for a co-funded software subscription and access all the benefits of a 2-year co-funded EV charger subscription. The grants will subsidise the cost of the software subscription by 50% for a 2-year period. 

You will have the opportunity to include EV charger software in your application. The guidelines detail the requirements for obtaining a quote for the EV charger subscription to support your application and should be considered before applying for the grant. 

The list of pre-qualified EV charger software available under the grants can be found on the EV Council’s website- external site. 

EV chargers and installation

What type of EV chargers are available under the grants?

The grants provide co-funding for level 2, 7kW and 22kW AC chargers. View the Transport for NSW website to find out more information on EV charging levels- external site.

The list of pre-qualified EV chargers available under the grants can be found at the EV Council website. If applying for the grants you must select one of these chargers. This list will be updated every 6 months.  

Applicants are also encouraged to:  

  • read the guidelines to understand the requirements for obtaining an EV charger quote to support your application  
  • speak to a licensed electrical contractor and EV charger supplier to understand your site and to obtain a quote for purchase and installation  
  • complete the pre-application checklist 

read the following how-to-guides:   

then you are ready to complete your application. 

How many chargers should my site install?

Funding under the EV destination charging grants is available for up to 4 EV chargers, but it only takes one EV charger to put your site on the map! Depending on your site and visitor needs, you might install one charger now but future-proof the electrical infrastructure on your site for additional chargers later. This will potentially save you money by completing required electrical upgrades all at once. 

Before applying, applicants are strongly encouraged to:  

What should I consider when choosing where to install my charger?

You can impact how easy your EV charger is to access, the cost of installation, and the EV charging experience by effectively planning where your charger is installed.

When selecting the placement of your EV charger, things to consider include location attributes (power, space, accessibility, visibility, convenience, and reliability). It is essential to ensure the allocated parking space is safe and accessible. Read the where to install your EV charger guide, which will be made available before the round opens.

What costs are involved with purchasing and installing an EV charger? 

Only approved EV chargers can be co-funded under the grants. The full list of these chargers is located on the EV Council website .  

Each charger on the list meets a series of minimum requirements set by the grants including safety, robustness, and smart capabilities. Some chargers can be wall-mounted, whilst others sit on a pedestal.   

The retail price of each EV charger on the list varies by supplier, and some suppliers offer the same charger at different price points. The 75% co-funding for each EV charger will be capped at the price for that charger on the approved EV charger list.  

It is the responsibility of each applicant to research and select the EV charger(s) that best suits their needs, existing site electrical infrastructure, and budget. The cost to install an EV charger varies depending on the site layout, parking space location and charger configuration. Before applying, applicants are encouraged to speak to a licensed electrical contractor to fully understand all estimated costs and obtain a commercial quote. 

Ongoing costs for software subscriptions will vary. Some suppliers require an annual subscription fee per charger while others charge annually per charge port. Please discuss your requirements with software providers and understand pricing before making a selection.  

While every installation is unique, the 75% installation co-funding contribution (capped at $1000 per EV charger) can cover the cost of installing electrical circuits and data cabling, upgrading the site’s electrical infrastructure, and installing and commissioning the chargers.  

Does the site need to absorb the electricity costs of the EV chargers?  Or can these costs be on-charged to the EV vehicle owners?

Sites are responsible for paying electricity bills. The decision on whether to charge a fee to EV drivers for using the EV chargers is at the discretion of site owners. In the early days, free charging is recommended as the preferred option to attract visitors to your site. However, you could also choose to recoup any small electricity costs through existing service fees that visitors are already paying for or through cloud-based billing. See How to offer EV charging at your destination for more information.

If choosing to charge a fee to EV drivers via cloud-based billing, do I need to purchase EV software?

Yes, cloud-based billing is made possible through software platforms that connect the EV charger to the internet. This communication link can be set up at time of installation, or it can be set up down the track after offering a period of ‘free charging’ or ‘fee for service’. 

Destinations can choose to use cloud-based billing at each charger to outsource the collection of payments. Drivers use a smartphone app to authenticate themselves and at the conclusion of the session, the software platform bills the driver, typically via a credit card. The specific billing structure at a specific site can be agreed between the software provider and site operator and can be varied over time, subject to various legal requirements. On the back end, the software platform provider remits payments collected from the drivers to the site operator on a periodic basis, as well as billing the site operator for the provision of the service. 

All EV chargers funded under the grants are smart chargers with the capability to support cloud-based billing. You must ensure that the specific charger you select from the approved EV charger list can be supported by your selected software. Any software supplier you select from the list will be able to assist you with this. 

The additional benefit of purchasing and installing software is that it can help manage and track energy usage, display any charger maintenance requirements, and help you better understand and manage your charger.  

See How to offer EV charging at your destination for more information.

Single and dual port chargers are available under the approved EV charger list. Can I select 4 dual port chargers to service up to 8 electric vehicles at the same time?

Yes, if you select 4 dual port chargers under the grants, you could service up to 8 electric vehicles at the same time. A dual port charger is considered one charger under the grants. 75% co-funding is available per charger, and 75% towards the cost of installation, capped at $1000 per charger.

Our organisation just purchased some electric vehicles to be used by the owner, management, or staff as company/fleet vehicles. Can we use our approved EV destination chargers for the purposes of charging our new EV fleet?

No. The intent of the EV destination charging grants is to build the NSW destination charging network, to support regional tourism, to address range anxiety for visitors/tourists, and encourage EV drivers to travel throughout NSW. Using EV chargers co-funded under the EV destination charging grants for the purposes of charging company/fleet vehicles goes against the intent of the program and grant guidelines requirements that chargers be publicly accessible. 

Instead, organisations looking to add EVs and charging to their existing fleet are encouraged to apply for the EV fleets incentive program instead.

Does my site need to be powered by renewable energy?

To maximise the benefits, powering an EV charger from renewable energy is the preferred approach. However, it is not a requirement to own and operate an EV destination charger funded under the grants.

How do I get the EV charger installed if my application is approved?

Applicants must coordinate the purchase and installation of their approved EV charger(s) with a licensed electrical contractor to meet the requirements outlined in the guidelines on page 22. This could be through a licensed electrical contractor or directly through EV charger suppliers listed on the EV Council website

Who is responsible for operating and maintaining the EV charger(s) once installed?

Successful grant applicants are responsible for managing the ongoing operation, maintenance and running costs for the EV chargers at their site(s). Each EV charger is a valuable asset and should be appropriately managed and maintained to ensure reliable service and benefits to visitors. 

Applicants are encouraged to speak to their EV charger supplier to understand operational and maintenance requirements and any customer service provisions that may be available.

I am an EV charger supplier. How do I get my product on the pre-qualified list?

The list of EV chargers co-funded under the grants can be found on the EV Council website

All EV chargers included on this list were submitted by EV charger suppliers through a public expression of interest (EOI) process held by the EV Council in March 2022. Each charger was assessed against criteria addressing EV charger functionality, robustness, safety, and smart capability.  

The list will be reviewed and updated every 6 months throughout the grants funding period via a public EOI process. Please contact the EV Council to be notified of the next EOI application window.

Application process

Where do I submit my application?

Go to the EV destination charging grants page and click on the ‘Apply now’ button to begin your application. 

Ensure you read the guidelines before submitting your application, which detail the essential requirements needed to determine your eligibility and required information.

What is the timeline to submit my application?

Round one applications are open from Monday 23 May 2022 to Friday 11 November 2022. 

Applications will be accepted at any time during this window but will not be accepted after the application deadline.

Can shipping costs for the delivery of the charger(s) be included in the total EV charger costs in my application?

No, shipping costs for the delivery of the chargers to a site are not currently covered by the grant funding amount. Any shipping costs are to be paid for by the applicant. 

If your application is successful and your quote includes shipping costs, or other items not covered by the grants (such as 4G capability or electricity costs - see page 17 of the funding guidelines) these items will not be funded by the grants contribution. Your grant contribution amount will be calculated based on the components that can be funded by the grants.

I am an electrician or EV charger supplier. Can I submit an application and claim the payment on behalf of an organisation/client?

No, the application will need to be completed, submitted, and payment claimed, by a person with delegated financial authority from within the applicant’s organisation.  

Electrical contractors and EV charger suppliers can support applicants in the lead up to their application submission by providing site assessments and commercial quotes to purchase an approved EV charger, however the application itself must only be completed and submitted by the applicant organisation to be eligible for assessment.

How are the applications assessed?

Applications will be assessed on a first-come, first-serve basis throughout the funding round, so we encourage you to submit your application as early as possible. The allocation of co-funded EV chargers will be spread across the state to ensure EV chargers are installed in all tourism regions. 

Applications will be assessed against the eligibility requirements outlined in the guidelines. This includes how each application contributes to the effective geographic coverage of the growing EV charging network across regional NSW.

EV charging is very new to me. What happens if I do not submit all the information required for the application to be assessed?

Please ensure you read the guidelines before applying as they include all the essential information required for your application. We may contact applicants to seek clarification on information included in their application. The clarifications need to be resolved within the funding round window to ensure the application is assessed in time.

When will I know if I’m successful or not?

We will notify applicants of their outcome within 6 weeks of submission.

Can I reapply in future rounds if unsuccessful?

Yes. We are planning several funding rounds between 2022 and 2024. Unsuccessful applicants can apply for the same or different sites in future funding rounds. Proposed sites will need to meet the eligibility criteria outlined in the guidelines relevant to that future round.

Can I withdraw my application during a funding round?

Applications may be withdrawn during a funding round by contacting us in writing at destination.charging@environment.nsw.gov.au. Withdrawal of an eligible application will result in the cancellation of the submission for that funding round. This makes the application ineligible, and no further assessment will take place. An application for the same site can be submitted in future funding rounds.  

On behalf of the applicant, we may cancel an eligible application if:  

  • requested by the applicant in writing during the application and assessment process 
  • the applicant cannot withdraw the application during the application and assessment process due to a fault or malfunction relating to the grants management platform.

Funding and payment

How do I receive funding?

Payment of approved funding will only be made once evidence of the successful installation of your EV charger(s) and EV charger software (if required) is provided through the online grant application platform (SmartyGrants). Additional information or clarification of details may be sought before payment is made. 

If installation has not been finalized in line with the requirements of the grants or evidence is not provided within the timeframe advised, payment will not be made. 

Please ensure you read the guidelines before installing your selected EV charger, as it details the evidence required.

When do I have to have my EV charger installed?

The grants require that all co-funded EV chargers be installed and operational within 4 months of being notified of your successful application. You will be notified of the installation requirements when your initial application is approved. You must submit the required evidence of installation in the online grant application platform within the 4-month period.

I’m in an area that was recently impacted by the floods. What if, due to issues caused by the floods, I’m unable to meet installation and evidence deadlines?

Successful applicants with sites within Local Government Areas (LGAs) affected by the recent floods will have an 8-month installation window rather than the 4 months for all other applicants. Applicants can indicate in the application form if their site is in an LGA that has been recently flooded.

Getting help

Will there be online information sessions held?

Yes! We will be hosting multiple online information sessions throughout the funding round. Session details will be posted on the EV destination charging grants page. Following the sessions, a recording will be made available online for the duration of the round.

Stay updated on upcoming information sessions by signing up to receive our e-newsletters on the EV destination charging grant page.  

I need help to compile the information to complete the application form which isn’t answered in the guidelines or FAQs. What should I do?

Please email destination.charging@environment.nsw.gov.au for assistance. We will attempt to respond to enquiries within 3 business days. 

Any questions that are general in nature and would assist all applicants may be added to this page with any identifying information removed.

I am having trouble with the online grant application platform (SmartyGrants). How do I get help?

For any technical issues for submission on the online grants management platform (SmartyGrants), please contact the SmartyGrants help desk at service@smartygrants.com.au. The help desk team will respond during business hours.

I’m interested in applying for the grants; however, I don’t have technical knowledge about EV chargers. How can I learn more?

If you need to better understand your site and how you can select an EV charger that suits your needs and budget, we recommend you contact a licensed electrical contractor or one of the selected EV charging suppliers listed on the EV Council website.

Supporting documents, including a pre-application checklist and how-to-guides, will be made available on the grant information web page before applications for the first round open. These materials will help you understand the requirements to plan for and operate your EV chargers. 

The guidance materials on the grant information page will help you.

Additional information on EVs can also be found at Transport for NSW

Privacy and confidentiality

My application will include personal or commercial information. How does the NSW Government manage this information? 

We adhere to our legal obligations under the Privacy and Personal Information Protection Act 1998 (NSW) about collecting, storing, accessing, and disclosing personal information.  

Please read the guidelines to understand how privacy is managed, including confidentiality and disclosure of information. 

I am required to purchase a 2-year subscription co-funded EV charger software. How will the NSW Government use this data?

Successful applicants eligible for a co-funded software subscription agree as part of the terms and conditions to provide data to the NSW Government. This will be provided as de-identified operational data from each co-funded EV charger for a 2-year period following installation (to be supplied by the software supplier). 

De-identified data will be remotely collected from each software provider and sent to the NSW Government’s Open Data Hub at opendata.transport.nsw.gov.au

The NSW Government’s Open Data Hub provides an extensive, openly accessible catalogue of NSW transport data that can be used by the public, app developers and researchers. No personal or proprietary information will be collected, only charger utilisation information. This data will be used to help the NSW Government, researchers and industry better understand and plan for the growing EV charging network. Following the 2-year software co-funding period, data collection by the NSW Government from co-funded chargers will cease. Data will still be accessible for charger owners that maintain a software subscription. 

Chargers that are co-funded, but do not include a software subscription, will not provide data to the NSW Government.