A NSW Government website

Upgrade your hot water system

Part of the Energy Security Safeguard

We can help you upgrade your hot water system for a more energy efficient model. Switching to a more energy efficient hot water system will help you reduce the amount of energy and water you use. This means you can expect to see long-term cost savings on your bills. 

Using a more energy efficient hot water system will also help you lower your environmental impact. 

This incentive is part of the Energy Savings Scheme.

Note: You will need to make a minimum payment towards the cost of your hot water system, as well as the installation services. The final cost will vary, as it depends on the model you choose, the type of system you currently have, and the services provided. This can include travel and transportation costs, the complexity of the installation, and the need for additional building work. 

Get the upgrade 

Here are a few steps you will need to follow to get the upgrade.

  1. Contact approved suppliers. They will be able to check your eligibility and provide you with a quote. It’s a good idea to request quotes from more than one supplier. This will ensure you’re getting the best deal and system for your needs. Suppliers work independently and choose which areas they operate in and what products and services they can offer.
  2. Choose a hot water system that best suits your needs. Your supplier can help you by showing you the different options available that will work with your home set-up.
  3. Choose an approved supplier before any work begins. The supplier will provide you with the nomination form. You must sign the nomination form before your installation is complete, as you will not be reimbursed for works that are already completed. 
  4. Your supplier will send a licensed electrician and/or plumber to install your new hot water system. They will also show you how to use it.
  5. Your electrician or plumber will dispose of and recycle your old hot water system, as well as any other equipment that is being replaced.
  6. Now you can enjoy your new hot water system! But if you have any issues or questions, contact your supplier for further assistance. 

Contact an approved supplier 

You can find a list of approved suppliers in this list: Who can help with energy upgrades.

When you contact an approved supplier they will be able to confirm if they operate in your location. 

Approved supplier terms of service

By using the approved supplier, you are agreeing to the following terms of service: 

Approved suppliers are known as Accredited Certificate Providers (ACPs). Information about ACPs is provided for general information only. The Independent Pricing and Regulatory Tribunal (IPART) is the Energy Savings Scheme Administrator and Regulator and is responsible for accreditation, auditing and compliance of ACPs. Before proceeding with engaging an ACP a customer should review up to date information available on the IPART website

By accessing and using information about ACPs, the customer acknowledges and agrees: 

  • the NSW Treasury does not have any legal liability whatsoever connected to the deliverables associated with this program, including any issues arising from interactions with ACPs and technology installations 

  • to discharge NSW Treasury from all actions, proceedings, claims, demands, costs, losses, damages, and expenses the customer may potentially incur through this program or arising from the use of this information for any other purpose. 

Who to contact

If you have questions, contact an approved supplier directly. 

Importantly, you should be aware of your rights under Australian Consumer Law. You can ask the supplier for more details about the consumer guarantees they are providing you.