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NSW Climate and Energy Action

Case management

The Case Management service makes it easy to invest in NSW by providing a central point of contact for businesses investing in large-scale energy infrastructure that improves the reliability of the NSW electricity system. It is one of the key actions set out in the NSW Electricity Strategy and will support implementation of the Electricity Infrastructure Roadmap, a framework to deliver a modern electricity system for NSW.

The service helps reliable energy projects progress through the planning and approval processes in a smooth and timely way, working with stakeholders to address any challenges that may arise. The service will get projects up and running faster by collaborating with all levels of government, energy market bodies, network operators and other key stakeholders. The Case Management team will use expertise in transmission, renewables, storage and firming technologies to provide project developers with an effective and tailored service.

The support provided by the service will cater to each project’s unique circumstances. The Case Management team will bridge the gaps between decision makers, businesses and investors, as appropriate, to ensure issues can be properly addressed as early as possible. The service will also provide the NSW Government with timely and ground-truthed market information to support better policy decisions, making it easier to invest in NSW.

The Case Management service works closely with the Investment NSW Concierge, which provides a free, tailored and confidential service for businesses looking to establish or grow in NSW. Contact the Concierge to discuss your requirements and find out more about other government services and programs available.

Eligibility criteria

To be eligible, a project must be large-scale, deliver additional firm capacity of at least 50 megawatts in NSW and be under active development. This means the project has entered, or is close to entering the NSW planning system and you have completed your financial plan.

  1. Meet a minimum threshold of additional firm capacity of 50 megawatts (as outlined in the figure below)*.
  2. Demonstrate your project is actively being developed. You can do this by outlining the development tasks you are currently working on. 
  3. Have entered or be close to entering the NSW planning system. This means your project must have lodged or be in the process of lodging an application for SEARs.
  4. Meet financial eligibility criteria. You can do this by providing a breakdown of the total cost of the project and how you are financing the project. 

Minimum threshold guide

Further, projects that support implementation of the Electricity Infrastructure Roadmap, such as projects that are part of Renewable Energy Zones, Electricity Infrastructure Investment Safeguard or Pumped Hydro Recoverable Grants programs will be prioritised.

The Australian Energy Market Operator's Integrated System Plan notes firm capacity is power assumed to be available at times of peak demand. As solar and wind generation cannot be relied upon to provide during peak hours, a peak contribution factor is given instead of firm capacity. For the purpose of the Case Management service, firm capacity is calculated using peak capacity factors of: 

  • 100% of dispatchable megawatts for gas, pumped hydro, batteries and bioenergy
  • 13% of total megawatts for a solar farm, or
  • 10% of total megawatts for a wind farm. 

The service will also have the discretion to accept other reliable energy projects on a case-by-case basis. Eligibility for the service does not exempt a project from providing necessary information or following due process in relation to other government approvals.

To participate in the Case Management service, you must have read and understood the terms and conditions below and agree to comply to its provisions at all times. 

Application process

You can apply for the Case Management service online by selecting the ‘apply here’ text below.

In your application form you need to provide your project’s details (including generation and/or storage type, location and size) and an up to date project plan or prospectus. You will also need to answer questions that determine your project’s eligibility for the service and identify how the service can best support your project.

 
If your application is successful, the Case Management team will organise a time to discuss your project. If your organisation is developing more than one project in NSW, you may submit an application for each project. The eligibility of each project will be assessed individually.
 

Information confidentially

We acknowledge the application process requires you to submit commercially sensitive information. All commercially sensitive information will be treated confidentially by the department (including its consultants and advisers) and the NSW Government. 

The service will use this information to assess the eligibility of your project, understand your barriers and opportunities, and provide tailored support to you. In order to effectively support your project, we may also share your project information within the department or to energy market bodies including AEMO and network service providers on a confidential basis. 

Further information on how we store and use your information is available in our privacy statement as well as in the frequently asked questions document listed below. 

The information you provide will be stored electronically, consistent with the department’s Records Management Policy. Under this policy you have the right to request access to and correct any of your personal information held by the department.

Further information

You can contact the Case Management team by emailing casemanagement.energy@planning.nsw.gov.au

 

Frequently asked questions

What is the Case Management service?

The Case Management service aims to make it easier to invest in NSW by providing a central point of contact for businesses investing in large-scale energy infrastructure that improve the reliability of the NSW electricity system. It is one of ten actions set out in the NSW Electricity Strategy.

The service helps reliable energy projects progress through planning and approvals processes in a smooth and timely way, working with stakeholders to address any challenges that may arise. The service will help to get projects up and running faster by collaborating with all levels of government, energy market bodies, network service providers and other key stakeholders.

What does the service offer?

The Case Management team provides personalised support through a central point of contact and works with closely with reliable energy projects to address challenges, as well as accelerate development and delivery. The team will draw on expertise and experience in transmission, renewables, storage and firming technologies to provide your project with an effective and tailored service.

The support provided by the Case Management service will cater to each project’s unique circumstances. The Case Management team will bridge the gaps between decision makers, businesses and investors, as appropriate, to ensure issues can be properly addressed as early as possible.

The service is designed to large-scale energy infrastructure progress through the planning and approval processes in a smooth and timely way. However, any information, statements or opinions the service provides to you regarding your project will have no influence over decisions or recommendations relating to the project made by any NSW Government minister or agency when exercising their statutory obligations and regulatory functions under relevant legislation. Those functions and obligations will be carried out fully independent of the Case Management service.

What projects are eligible for the service?

For your project to be eligible it must deliver additional firm capacity of at least 50 megawatts in NSW and be under active development. This means your project has entered, or is close to entering, the NSW planning system and you have completed a financial plan. 

How do I apply for the service?

Review the eligibility criteria above. Once you have submitted your application, the team will assess your application and, if successful, organise a time to discuss your project. If your organisation is developing more than one project in NSW, you may apply for each project. The eligibility of each project will be assessed individually.

What information and documentation do I need to provide as part of my application?

In the application form, you need to provide your project’s details (including generation and storage type, location and size) and an up-to-date project plan or prospectus.

You will also need to answer questions that determine your project’s eligibility for the Case Management service and identify how the service can best support your project.

My project does not meet the eligibility criteria. What happens next?

If your project is ineligible for the service, the team will contact you, explain why your project does not meet the criteria and discuss alternative support options.

If you have any questions or require assistance, contact the Case Management team by email at casemanagement.energy@planning.nsw.gov.au.

What happens after I am accepted into the service?

If your project is accepted into the Case Management service, we will arrange a kick-off meeting to understand your project and how the service can best help you.

The service team will proactively offer support. You can also contact the team at any time by emailing casemanagement.energy@planning.nsw.gov.au.

The Case Management team should be your first point of contact. If you would like to escalate your concerns to a NSW Government stakeholder or the minister’s office, the team will provide advice on the best way to do so.

How does the service support the NSW Electricity Infrastructure Roadmap?

The NSW Electricity Infrastructure Roadmap and supporting legislation (Electricity Infrastructure Investment Act 2020) set out the NSW Government’s 20-year plan to deliver the generation, storage, firming and transmission infrastructure we need to power NSW into the future. The roadmap will support the private sector to bring 12 gigawatts of renewable energy and 2 gigawatts of storage, such as pumped hydro, online by 2030.

Projects that support implementation of the Electricity Infrastructure Roadmap, such as projects that are part of Renewable Energy Zones, Electricity Infrastructure Investment Safeguard or Pumped Hydro Recoverable Grants programs will be prioritised.

The Case Management service supports the Electricity Infrastructure Roadmap and will work with energy projects in navigating the planning and approvals processes.

I have participated in the registration of interest (ROI) for the Central-West Orana Renewable Energy Zone (CWO REZ). Should I still provide information to the service?

Thank you for participating in the ROI. The information you provided will help the government understand the scale, location and types of projects considering joining the CWO REZ. It will also support technical design, planning and further market engagement.

To be part of the Case Management service, you will need to apply separately so the team can assess your project’s eligibility and understand how the service can best help you.

I am developing multiple smaller projects that add up to 50 megawatts. Am I eligible for the service?

The Case Management service is for large-scale energy projects. The NSW Government has a range of other programs to support distributed energy projects. These include the Solar for Low Income Households, Empowering Homes, and Regional Community Energy programs. 

Will the service provide funding or financial assistance?

While there is no funding available from the Case Management service, the NSW Government has funded the service to support businesses to overcome barriers and get better outcomes.

The service may also advise businesses on what programs they may be eligible for, such as those through the Australian Renewable Energy Agency, Clean Energy Finance Corporation or the Government’s Investment Concierge and Emerging Energy Program.

Can I withdraw my project from the service once accepted?

Yes, you can withdraw your project from the service at any time.

Information that has been collected about your project will be archived and disposed of in accordance with the Department of Planning, Industry and Environment’s policies, legislative requirements and guidelines based on the NSW State Records Act 1998.

How much does the service cost and how long does it run for?

The service is free and is an ongoing resource to deliver large-scale electricity infrastructure and a modern electricity system for NSW.

What is expected of proponents who participate in the service?

We expect proponents to behave honestly and with integrity, and to treat everyone with respect and courtesy, and without harassment. Proponents must also keep the Case Management team updated on key project milestones and agree to comply with the service’s terms and conditions at all times.

What can I expect from the Case Management team?

The team will provide personalised support through a central point of contact and work with you to address project challenges and accelerate the project’s development and delivery. The team will communicate information between decision makers, businesses and investors to ensure issues can be properly addressed as early as possible.

The Case Management team will:

  • behave honestly and with integrity
  • be transparent about who the service is for, what additional stakeholders they might engage with and the limits of their engagement
  • treat proponents with respect and courtesy, and without harassment
  • not intentionally provide false, outdated, or misleading resources to proponents about the planning process
  • not be involved in corrupt practices, discrimination or similar improper behaviour
  • maintain appropriate confidentiality about dealings with proponents and confidential projects. All commercially sensitive information provided will be treated confidentially by the department.
Is the information I provide confidential?

We acknowledge the application process requires you to submit commercially sensitive information. All commercially sensitive information you provide will be treated confidentially by the department and the NSW Government. Read the privacy statement on the Energy NSW website to find out more about how we store and use your information.

The Case Management team will use this information to assess the eligibility of your project, understand your barriers and opportunities, and provide tailored support to you. In order to effectively support your project, we may also share your project information within the department or to energy market bodies on a confidential basis.

The department may disclose appropriate commercial-in-confidence information provided by you to the following parties:

  • the NSW Minister for Energy and Environment or minister’s office
  • the NSW Ombudsman, Audit Office of NSW or as may be otherwise required for auditing purposes or Parliamentary accountability
  • directly relevant department staff, consultants and advisers
  • energy market bodies including the Australian Energy Market Operator and network service providers
  • other parties where authorised or required by law to be disclosed.

Where the department discloses this information to any of these parties, it will be under strict confidentiality requirements. Outside of this, the department will always obtain your consent before disclosing commercial-in-confidence information.

The department may publish or reference aggregated findings from the service in a way that does not expose commercially sensitive information.

Complaints

For any questions or to make a formal complaint, please email us at casemanagement.energy@planning.nsw.gov.au.

Complaints are managed in accordance with the department’s Management of Complaints Policy. In order to maintain and improve the quality of the service, we are committed to addressing and resolving complaints promptly.