A NSW Government website

Advice for housing providers

You can help your tenants to save energy, cut costs and live comfortably by installing energy saving upgrades on your properties. This online toolkit is designed to assist you to: 

  • manage your upgrade project effectively
  • help your tenants get the most benefit from their energy efficiency upgrades
  • help your tenants to save energy and money.

This toolkit will be updated regularly and all resources can be downloaded and shared with your tenants.

Person in kitchen holding mug

Resources for housing providers

Project management templates

Below are all the documents you will need to manage your upgrade project. Your project process guide will indicate which documents you will need at each stage of the project.

Project establishment

Project delivery

Project completion

Beyond project

  • Post-installation survey - this survey will assess the tenants’ comfort and well-being in their homes after the installations are done.


Woman with energy bill outside her home which has solar panels on the roof.


Energy literacy recorded webinar

The webinar is designed to help tenant engagement, education or community service organisation staff who help people in bill crisis and maintenance or facilities staff. By the end of the webinar you will be able to:

  • confidently help someone in bill crisis to understand their bill and know what to do next
  • advise a resident on the best ways to cut energy use (if usage is high)
  • prioritise sustainability upgrades to social housing properties

The webinar has the following modules:

  1. Introduction to energy literacy for social housing providers. This segment provides an overview of the energy literacy webinar and the intended audience.
  2. The first response to bill crisis. This segment will explain step by step on how to assist residents in crisis with large energy bills.
  3. Easy actions to cut energy bills. This segment will show you how to help your residents make the most impact on their bills with the least effort.
  4. Tailoring your message to your audience. This segment will help you tailor your message for each resident based on their circumstances and energy use patterns.
  5. Changing people’s behaviour. Learn the best ways to help residents to change their energy behaviours by using these top tips.
  6. Assessing the property and prioritising upgrades. This segment will help you prioritise upgrades for your properties to have a big impact on energy bills and thermal comfort.
  7. Case study. Thea Bray from Public Interest Advocacy Centre takes you through a case study to show where to start reading someone’s bill and how to help someone in crisis.

To navigate through each of the seven videos, click the top right hand corner of the YouTube clip.

For more information and resources that are referenced in the videos, please see the Energy literacy recorded webinar resources (PDF)


Research into energy efficiency in social housing

Energy efficiency in social housing: Literature and program review

This report reflects on the findings of an international literature and program review that focuses specifically on the key factors shaping energy efficiency investments and improvements in the social housing sector outcomes. 

Energy efficiency in social housing: Interview findings and policy recommendations

This report presents the findings of the Energy Efficiency Decision Making in the NSW Social Housing Sector project. It was funded by the NSW Government and jointly conducted by researchers from the University of New South Wales, Sydney and the University of Wollongong.

It aimed to identify and understand the institutional, structural, material and cultural opportunities and barriers that shape decision-making of social housing providers (SHPs) in New South Wales when implementing energy efficiency upgrades. 

Resources for your tenants

The following resources will help your tenants:

  • get the best out of their new upgrades
  • reduce their energy bills
  • live comfortably in their homes

A booklet that provides tenants with information about how their new system works, how to make the most of free energy and what to do if issues arise. 

Use this solar message to help your tenants understand when to use their solar energy.

A one page flyer that provides tenants with information about saving money on energy bills in the homes

Simple tips that all households can take to reduce their energy bills.

Copy and paste seasonal SMS texts to share with your tenants.

A selection of approved key messages for your social media posts. 

Good news stories

See how City West Housing and Tweed Byron Local Aboriginal Land Council tenants are benefiting from solar upgrades and read some of the feedback and testimonials from community members.

Solar PV at City West Housing

City West Housing installed solar PV at their unit block at Carriageworks, Eveleigh NSW. The solar provides electricity to 88 apartments using SolShare technology.

Tradesperson carrying solar panel

Positive energy for NSW land councils

Solar panels installation improves the lives of tenants of Tweed Byron Local Aboriginal Land Council, working with NSW Department of Planning, Industry and Environment.

Man standing in front of roof with solar panels

Community feedback and testimonials

Communities that have received solar PV have repeatedly reported that the upgrades projects have had extremely positive impacts on both individual households and the wider community. Read their stories. 

Person making tea in kitchen

Additional resources

These organisations can also provide resources for you: