ASP scheme support

Voiceover: Welcome to our user guide on how to get started with the ASP platform.

First, on the login page, click the Create your Profile button.

Enter your ABN with no spaces and click on your ABN from the dropdown menu to automatically populate your entity and trading names.

If you need to alter your trading name, click on it to access a list of all your active trading names.

Put in your business email and phone number and, finally, your address.

You can search for an address to automatically populate all your address fields, or if you prefer, you can enter in your address details
manually.

Next, you'll need to add a director.

Put in a name, email, and phone number.

If you're a sole trader, use your own details here.

Then put in their address.

This search bar works in the same way as the one above.

Click on the Add Director button when you're finished to add this director to your submission.

Finally, you'll need to add a main contact.

This should be the details of the person who will use the ASP platform to apply for accreditation, renew existing accreditation and more.

Enter their name, email and phone number.

Then press Submit when you're happy with all the information
you've provided.

The ASP assessments team will now review your information and let you know when your profile is approved.

Once your request is approved, you'll receive an email notification.

Click on the link in the email to continue.

You'll need to register for multi-factor authentication to help us keep your account secure.

There are a few different ways to do this, but for now, we'll focus on the Salesforce Authenticator.

For more information on the other multi-factor authentication methods, you can consult our written user guide for setting up multi-factor authentication.

Start by downloading the Salesforce Authenticator app in the App Store
or the Google Play Store.

Then open the app.

When your app asks to enable push notifications, we ask that you enable them for the best experience.

Follow the prompts and select Add an Account.

The app will give you a two word phrase that you should enter into the ASP platform website.

Check your mobile device again and press the confirm button to connect this authenticator to your account.

Do not close your app just yet.

Now that your authenticator is set up, you'll be asked to verify that it's you.

You can do that by looking at the authenticator app one last time and following the prompts.

You're almost there.

Now it's time for you to set your account password.

Make sure you pay attention to the minimum length and character requirements.

After your password is set, you just need to wait for our system to redirect you.

Read the terms and conditions and accept them. And then you're in.

If you're new to the scheme, your profile will look something like this.

But if you're already accredited, you'll have access to some more options.

From here, you'll be able to submit accreditation applications, renew existing accreditations and remove classes, and more.

For more information, including other user guides, visit our website at  energy.nsw.gov.au or follow the links in the video description.

Voiceover: Welcome to our user guide on how to fulfil a request for more information.

Sometimes, you will be required to provide additional information so your application can be reviewed.

Some situations where this is needed could be if the information you've provided is incorrect, information is missing, or if the document you provided is not clear enough to be read.

If we need more information, you'll receive an email notification that looks like this.

This request for information can come from the ASP Assessments team, or it could be sent by our system, which automatically scans some of the documents you upload using a new technology called OCR.

To begin, click on the link in this email notification.

This will take you to a page where you can view the request you've received for more information.

You can also get here by clicking on Applications in your navigation bar, and then on the Requisitions tile.

Then, select the relevant request by clicking on the application reference number.

Scroll down and click the View button to see what information has been requested and why.

From here, you can upload your new documents and, if you need to, add any additional comments.

Press Submit when you are done to send off your new documents for review.

For more information, including other user guides, visit our website at energy.nsw.gov.au or follow the links in the video description.

Voiceover: Welcome to our user guide on how to add a class or RA to your ASP accreditation.

On your homepage, start by clicking on the Manage Registrations tile.  

Select the accreditation that you wish to add an RA to, then select add RA.

Here, you can both add and edit your existing RAs.  

To add a class to an existing RA, click on the drop-down menu next to their listing, then click Edit.  

Check the classes you would like to add and upload the required qualifications.

Then click Save.

If you would like to add a new RA, start by checking the Add New RA box.

If your RA isn't registered with the ASP scheme, you'll need to provide us with their full name, email and phone number.

Select the classes they are qualified for and upload their identification and qualifications.  

Then, click the Add RA button.

If you'd like to add an existing RA to your accreditation, check the Add New RA box and search for their RA number.

Our system will automatically populate their details below.

You may need to add their contact number in, if we don't already have one on file.

An existing RA will be employed by another company, so they will automatically be considered as a subcontractor.

If you would like to only subcontract an RA for a particular class, you can uncheck any of the class checkboxes.

If you would like to register this RA as an employee instead of a subcontractor, uncheck the Subcontractor box.

Then check the Declaration box to confirm.

Regardless of whether the existing RA will be a subcontractor, you'll need to also provide their identification.

For existing RAs, you'll only need to provide qualifications if you register them for an additional class on top of their existing qualifications.

Click on the Add RA button.

Once you have added all the RAs you would like, click Next to continue.

If you are a Level 1 ASP, you will need to submit a pre-assessment checklist if you have added additional classes.

All ASPs will then need to confirm you have authority to provide this information.

Press Submit to send your application to the ASP Assessments team for review.

Once your application is approved, you'll receive an email notification.

Follow the link to pay for the registration of your RAs.

After that, you’ll get a confirmation email from us, and you're all done.

For more information, including other user guides, visit our website at energy.nsw.gov.au or follow the links in the video description.

Voiceover: Welcome to our user guide on how to renew your accreditation with the ASP platform.

After you've logged into the platform, on your homepage,

Start by selecting the Manage Accreditations tile.

Then, select the accreditation you'd like to renew.

Click the Renew Accreditation button.

To start, you'll need to provide your public and product liability insurance.

Please note, we only accept a Certificate of Currency or Certificate of Insurance, like this example.

It must name an interested party, and the interested party must be the Electricity Distributors of New South Wales.

This insurance should be a minimum of $20 million if you are a Level 1, and a minimum of $10 million if you are a Level 2 or 3.

If you're a Level 3 ASP you'll also need to upload your Professional Indemnity Certificate with a minimum cover of $2 million.

Click Next to continue.

Finally, read the undertakings and check the boxes to make your declarations.

Once you have made your declarations, press submit to send your application to the ASP assessments team for review.

Once they approve your renewal, you'll receive an email notification.

Follow the link to pay for your renewal.

Then, you’ll get a confirmation email from us, and you're all done.

For more information, including other user guides, visit our website at energy.nsw.gov.au or follow the links in the video description.

You can apply to add a class or registered person through the ASP Platform at any time. For step-by-step instructions, download the Add a Class or RA in the ASP Platform guide (PDF, 2.5 MB).

If your application is approved, you will receive a revised accreditation letter for your company and a registration letter for everyone included in the application.

Renewals are submitted through the ASP Platform. You will need current insurance documentation for your accreditation level. For step-by-step instructions, download the Renew your accreditation guide (PDF, 1.2 MB).

You will need to submit current evidence of insurance for your accreditation level, along with any updated details. Refer to your renewal notification for the full list of requirements specific to your accreditation.

As an ASP, you work on electricity network assets owned by the local distributor. Any new assets you install become part of the distributor's network and are maintained by them going forward. Your liability insurance must therefore cover all NSW electricity distributors. The only accepted wording is:

• "Interested Party: The Electricity Distributors of NSW"
• "Interested Parties: The Electricity Distributors of NSW"
• "Insured person / Interested Parties: The Electricity Distributors of NSW"

No other wording is accepted.

A regrade changes your company's accreditation grade within your current level. Once you submit a regrade application through the ASP Platform:

• Level 1: The ASP Scheme will engage the electricity distributors and an independent assessor to assess your company's grade.
• Level 2: The ASP Scheme will engage the electricity distributors to determine whether your company has met the minimum requirements for a regrade.

For step-by-step instructions, download the Apply for a Regrade guide (PDF, 744 KB). 

Before submitting a request to the ASP Scheme, contact the distributor or distributors your company is authorised to carry out contestable works for. Confirm whether your company has submitted the minimum number of Notification of Service Works (NOSW) and whether the distributor has completed the minimum number of inspections in the previous preceding 12 months.

You will also need to confirm with the distributor how many major defects may have been recorded for your company’s accreditation.

If this information supports a request to be regraded, please make an application to the ASP scheme on the regrade form.

Accreditation can be cancelled through the ASP Platform. All application fees are non-refundable, cancellation does not entitle you to a refund, either in full or on a pro-rata basis.