A NSW Government website

Demand Manager

The NSW Government is helping households and businesses in reducing their electricity costs and environmental footprint through the Energy Savings Scheme. This is a legitimate scheme to help you access an air conditioner at a discounted price. 

Choosing an energy efficient air conditioning system will help you reduce your energy use. If you’re upgrading, you can also expect to see long-term savings on your power bills. 

Approved supplier

Demand Manager is accredited under the NSW Government Energy Savings Scheme and is participating in a pilot program to support your region.

Website: www.demandmanager.com.au/nsw-ac-upgrade
Email: [email protected]
Phone: 02 9279 4704

You can find out if there are any other approved suppliers in your area here

Find out more on how to get started:

1. Contact an approved supplier for a quote 

They will be able to check if you are eligible for the offer and provide you with a quote, showing the discount applied. It's a good idea to request quotes from more than one supplier to get the best deal. Air conditioner models and quotes may vary between suppliers.

2. Choose the product that best suits your needs 

An approved supplier can show you the different options they offer, and you should decide if that product is appropriate for your home or small business needs. Consider factors such as product efficiency, noise, warranties, and the proposed location of the unit.  

3. Complete the required documentation 

Your approved supplier will give you a nomination form. You must approve your quote and sign the nomination form before your installation is complete.  

4. Tradesperson from your approved supplier installs the unit 

A licenced tradesperson affiliated with your approved supplier will install the new unit and answers any questions you have about use and maintenance. 

5. Approved supplier disposes of old equipment 

The licenced tradesperson will adequately dispose of the old equipment, as well as any other materials being replaced. 

Following the installation of your energy efficient air conditioner, you may be contacted to verify the work was completed according to the Energy Savings Scheme requirements. If you have any questions related to after-care, please contact your approved supplier. 

FAQ

Who is eligible?

This scheme is available to most households and small businesses in NSW. However, there are many factors that determine whether a discounted energy-efficient air-conditioning unit is right for you. You need to live in an area serviced by an approved supplier. If upgrading, the air-conditioner will also need to deliver energy-savings compared to your current equipment. For any further questions about eligibility, talk to your approved supplier. They will be able to help determine if you are eligible and which of their products is right for you. 

What are the costs involved?

You should consider the costs of purchasing and installing an energy-efficient air conditioner. Costs may vary depending on the model chosen, and if there is a need for additional work to support the installation.   

By working with an approved supplier, you will be able to access energy-efficient equipment at a discounted price. There is no commitment or costs involved in getting a quote from approved supplier. We recommend asking your approved supplier what discount has been applied on the quote and to shop around to see if it is competitive. If you decide to go ahead with a quote, you will need to make a minimum payment upfront to access the discounted air-conditioning unit. 

What is an approved supplier?

Approved suppliers, also known as Accredited Certificate Providers (ACPs), are businesses and individuals accredited under the Energy Savings Scheme. The Independent Pricing and Regulatory Tribunal (IPART) is the Energy Savings Scheme Administrator and is responsible for accreditation, auditing and compliance of ACPs. You can read more about the Scheme on the IPART Website.   

Before proceeding with engaging an approved supplier, you should review up to date information available on the IPART website.

Where can I find more suppliers in my area?

You can find out if there are any other approved suppliers in your area by checking our website.  You may receive offers from other approved suppliers. We encourage you to get multiple quotes to select the best products for your needs. 

Small businesses are also eligible under the Energy Savings Scheme and can contact approved suppliers listed on the households upgrades page.  

Where can I get support after the installation is complete?

If you have questions about your installation or the use and maintenance of your new equipment, we recommend you get in touch with your approved supplier who will be able to assist. Your approved supplier is required to provide after-sales assistance and customer service.

If you have questions related to installation, equipment quality or consumer rights that cannot be resolved with your approved supplier, you may consider contacting NSW Fair Trading.

If you have questions pertaining to Scheme compliance, you can raise your concerns with IPART, the scheme administrator. You can contact IPART at [email protected].

To learn more about other offers available to households and small businesses, please visit our energy savings upgrades section.

Note

By accessing and using information about approved suppliers (ACPs) available on this website, the customer acknowledges and agrees:

  • the NSW Treasury does not have any legal liability whatsoever connected to the deliverables associated with this program, including any issues arising from interactions with ACPs and technology installations
  • to discharge NSW Treasury from all actions, proceedings, claims, demands, costs, losses, damages, and expenses the customer may potentially incur through this program or arising from the use of this information for any other purpose.