A NSW Government website

Understand your energy bill

Woman reading bill in kitchen

Your electricity and gas bills contain information about your energy use. There are a few things to look out for which will help you understand your bill. 

Woman turning on light switch

Your electricity bill is calculated by multiplying your energy use in kilowatt hours (kWh) by the energy price.

Man looking at energy bill online

In NSW, you can choose which electricity and gas provider you use.

Woman standing next to energy meter

Your electricity or gas bill will tell you when your next meter reading is due.  Ensure your meter can be easily accessed or let your provider know how to locate and access your meter. 

Couple having cup of tea

Consumer rights are protected by a range of agencies, including the Energy and Water Ombudsman NSW (EWON) and NSW Fair Trading.

Industry workers with wires on electricity pole

If you need a new electricity service or want to alter or upgrade your existing setup, you will need to contact the distributor in your area. 

Gas pipeline aerial view

To connect to gas, you should contact the relevant network operator for your region.