Understand your energy bill

Your electricity and gas bills contain information about your energy use. There are a few things to look out for which will help you understand your bill. 

Your electricity bill is calculated by multiplying your energy use in kilowatt hours (kWh) by the energy price.

In NSW, you can choose which electricity and gas provider you use.

Your electricity or gas bill will tell you when your next meter reading is due.  Ensure your meter can be easily accessed or let your provider know how to locate and access your meter. 

Consumer rights are protected by a range of agencies, including the Energy and Water Ombudsman NSW (EWON) and NSW Fair Trading.

If you need a new electricity service or want to alter or upgrade your existing setup, you will need to contact the distributor in your area. 

To connect to gas, you should contact the relevant network operator for your region.