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Energy Customer Policy Reform

Learn about how the NSW Government is working to cut red tape for businesses and put customers at the centre of policies and programs.

Digitisation and emerging technologies are providing new products and services and changing the way customers participate in the electricity market.

A key priority for the NSW Government is delivering an energy system that puts the customer at the centre of policy and program design, while delivering an energy system that is affordable, reliable and fulfils commitments made under the Net Zero Plan and the Electricity Infrastructure Roadmap.

The NSW Government understands there are regulatory and non-regulatory barriers being experienced by customers and industry, delaying the realisation of the full benefits of the transformation of the energy sector. Through this consultation paper, the NSW Government is seeking stakeholder views on a broad range of options to address the identified issues.

Register your interest

Submissions to the consultation paper ‘Promoting innovation for NSW energy customers’ closed on 23 February 2022. The department will be undertaking further consultation throughout 2022/23, utilising the submissions and additional stakeholder workshops to inform the department’s work program and potential reform agenda.

Stakeholder workshops will also be arranged throughout the consultation process.

For more information or to express an interest in attending a stakeholder workshop please email [email protected].

Key documents