Advice on COVID-19 for energy customers

The NSW Government is working closely with energy businesses to support residential and small business customers who are impacted by COVID-19 and may be experiencing financial stress.

Information for residential customers

If you are an energy customer experiencing a short-term financial crisis, or are interested in other rebates that provide ongoing support with paying your energy bills, please see the information below.

Information for small businesses

Advice regarding  sustainable energy payment solutions for small businesses experiencing financial stress.

General FAQs

Key contacts

Service NSW - for information and advice for NSW businesses go to 

Health follow the COVID19 health advice at NSW Health at 

Worker health and safety - follow SafeWork NSW advice at 

EWON - dispute resolution for electricity, gas and some water customers