A NSW Government website

Hot water and steam systems

Part of the Energy Security Safeguard

Hot water and steam systems use a lot of energy. Upgrading your existing system to become more energy efficient can help you reduce your energy bills.  It can also reduce your emissions and environmental impact. 

An upgrade is when you replace equipment or modify an existing system so that it becomes more energy efficient. 

Examples of modifications include, but are not limited to: 

  • adjusting the controls on your system so your boiler runs only when needed 
  • optimising boiler blowdown rate and control 
  • installing heat recovery systems to utilise the low-grade waste heat in other applications 
  • eliminating steam leaks and steam trap losses 
  • minimising boiler/steam generator heat loss through better insulation. 

This incentive is part of the Energy Savings Scheme, with additional benefits available under the Peak Demand Reduction Scheme. The more energy you save, the greater the incentive you can receive. 

Get the upgrade

Here are a few steps you will need to follow to get the upgrade.

  1. Contact an approved supplier. They will be able to check your eligibility and provide you with a quote. You can contact multiple suppliers for quotes to ensure you’re getting the best energy savings.
    You may need to measure the energy use of your hot water and steam system for some time before and after the upgrade. This can be done by submetering or checking your energy bills. 
  2. Choose a hot water and steam system or modification that will best suit your needs. Your supplier can help you choose based on your requirements.
  3. Make sure you choose an approved supplier before any work begins. The supplier will then provide you with the nomination form. You must sign the nomination form before your installation is complete, as you will not be reimbursed for works that are already completed.
  4. Your supplier will send a licensed electrician and/or plumber to install your new hot water and steam system. They will also show you how to use and maintain it. 
  5. Your electrician and or/plumber will dispose of and recycle your old hot water and steam system, as well as any other equipment that is being replaced.
  6. It’s time to enjoy your new hot water and steam system. If you have any issues, contact your supplier for further assistance.

Contact an approved supplier

You can find approved suppliers in your region below. When you contact an approved supplier, they will be able to confirm if they operate in your location. Note, suppliers listed in a region may not service the whole region.

Check this list of postcodes to find your region

Approved supplier terms of service

By using the regional approved supplier lookup below you are agreeing to the terms of service:

Approved suppliers are known as Accredited Certificate Providers (ACPs). Information about ACPs is provided for general information only. The Independent Pricing and Regulatory Tribunal (IPART) is the Energy Savings Scheme Administrator and Regulator and is responsible for accreditation, auditing and compliance of ACPs. Before proceeding with engaging an ACP a customer should review up to date information available on the IPART website.

By accessing and using information about ACPs available on this website, the customer acknowledges and agrees:

  • the NSW Treasury does not have any legal liability whatsoever connected to the deliverables associated with this program, including any issues arising from interactions with ACPs and technology installations
  • to discharge NSW Treasury from all actions, proceedings, claims, demands, costs, losses, damages, and expenses the customer may potentially incur through this program or arising from the use of this information for any other purpose.
Metropolitan Sydney

There are 14 approved suppliers

Astra Green Solutions
1300 321 786
https://astragreensolutions.com.au/

Cyanergy
1300 198 955
https://cyanergy.com.au/

Demand Manager
(02) 9279 4704
https://www.demandmanager.com.au/

EC Focus
02 9660 9997
https://www.energyconservation.com.au

Eco Light Up
1300 341 010
https://ecogenica.com.au/

Ecovantage
02 8090 5623
https://www.ecovantage.com.au 

GLOWER
02 7250 7335
https://www.glower.com.au

H2O Australia Pty Ltd T/A Hitech Hot Water
1300 011 015
www.hitechhotwater.com.au

My Energy Group
1300 687 787
www.myenergygroup.com.au

National Carbon Bank of Australia
02 9939 5559
https://www.nationalcarbonbank.com.au/how-the-schemes-work

Northmore Gordon Environmental
1300 878 500
https://www.northmoregordon.com

Phenix Trading Pty Ltd t/a LED SAVES
02 8188 9052
www.ledsaves.org

Shell Energy (For businesses with over $250,000 annual energy spend)
1800 859 336
https://shellenergy.com.au/energy-solutions/project-solutions/engineering-project-delivery/

Sunled Energy
02 9608 1691
https://www.sunled.com.au 

Central Coast

There are 13 approved suppliers

Astra Green Solutions
1300 321 786
https://astragreensolutions.com.au/

Cyanergy
1300 198 955
https://cyanergy.com.au/

EC Focus
02 9660 9997
https://www.energyconservation.com.au

Eco Light Up
1300 341 010
https://ecogenica.com.au/

Ecovantage
02 8090 5623
https://www.ecovantage.com.au

GLOWER
02 7250 7335
https://www.glower.com.au

H2O Australia Pty Ltd T/A Hitech Hot Water
1300 011 015
www.hitechhotwater.com.au

My Energy Group
1300 687 787
www.myenergygroup.com.au

Northmore Gordon Environmental
1300 878 500
https://www.northmoregordon.com

National Carbon Bank of Australia
02 9939 5559
https://www.nationalcarbonbank.com.au/how-the-schemes-work

Phenix Trading Pty Ltd t/a LED SAVES
02 8188 9052
www.ledsaves.org

Shell Energy (For businesses with over $250,000 annual energy spend)
1800 859 336
https://shellenergy.com.au/energy-solutions/project-solutions/engineering-project-delivery/

Sunled Energy
02 9608 1691
https://www.sunled.com.au 

Central West and Orana

There are 13 approved suppliers

Astra Green Solutions
1300 321 786
https://astragreensolutions.com.au/

Cyanergy
1300 198 955
https://cyanergy.com.au/

EC Focus
02 9660 9997
https://www.energyconservation.com.au

Eco Light Up
1300 341 010
https://ecogenica.com.au/

Ecovantage
02 8090 5623
https://www.ecovantage.com.au

GLOWER
02 7250 7335
https://www.glower.com.au

H2O Australia Pty Ltd T/A Hitech Hot Water
1300 011 015
www.hitechhotwater.com.au

My Energy Group
1300 687 787
www.myenergygroup.com.au

National Carbon Bank of Australia
02 9939 5559
https://www.nationalcarbonbank.com.au/how-the-schemes-work

Northmore Gordon Environmental
1300 878 500
https://www.northmoregordon.com

Phenix Trading Pty Ltd t/a LED SAVES
02 8188 9052
www.ledsaves.org

Shell Energy (For businesses with over $250,000 annual energy spend)
1800 859 336
https://shellenergy.com.au/energy-solutions/project-solutions/engineering-project-delivery/

Sunled Energy
02 9608 1691
https://www.sunled.com.au 

Far West

There are 13 approved suppliers

Astra Green Solutions
1300 321 786
https://astragreensolutions.com.au/

Cyanergy
1300 198 955
https://cyanergy.com.au/

EC Focus
02 9660 9997
https://www.energyconservation.com.au

Eco Light Up
1300 341 010
https://ecogenica.com.au/

Ecovantage
02 8090 5623
https://www.ecovantage.com.au

GLOWER
02 7250 7335
https://www.glower.com.au

H2O Australia Pty Ltd T/A Hitech Hot Water
1300 011 015
www.hitechhotwater.com.au

My Energy Group
1300 687 787
www.myenergygroup.com.au

National Carbon Bank of Australia
02 9939 5559
https://www.nationalcarbonbank.com.au/how-the-schemes-work

Northmore Gordon Environmental
1300 878 500
https://www.northmoregordon.com

Phenix Trading Pty Ltd t/a LED SAVES
02 8188 9052
www.ledsaves.org

Shell Energy (For businesses with over $250,000 annual energy spend)
1800 859 336
https://shellenergy.com.au/energy-solutions/project-solutions/engineering-project-delivery/

Sunled Energy
02 9608 1691
https://www.sunled.com.au 

Hunter

There are 13 approved suppliers

Astra Green Solutions
1300 321 786
https://astragreensolutions.com.au/

Cyanergy
1300 198 955
https://cyanergy.com.au/

EC Focus
02 9660 9997
https://www.energyconservation.com.au

Eco Light Up
1300 341 010
https://ecogenica.com.au/

Ecovantage
02 8090 5623
https://www.ecovantage.com.au

GLOWER
02 7250 7335
https://www.glower.com.au

H2O Australia Pty Ltd T/A Hitech Hot Water
1300 011 015
www.hitechhotwater.com.au

My Energy Group
1300 687 787
www.myenergygroup.com.au

National Carbon Bank of Australia
02 9939 5559
https://www.nationalcarbonbank.com.au/how-the-schemes-work

Northmore Gordon Environmental
1300 878 500
https://www.northmoregordon.com

Phenix Trading Pty Ltd t/a LED SAVES
02 8188 9052
www.ledsaves.org

Shell Energy (For businesses with over $250,000 annual energy spend)
1800 859 336
https://shellenergy.com.au/energy-solutions/project-solutions/engineering-project-delivery/

Sunled Energy
02 9608 1691
https://www.sunled.com.au 

Illawarra

There are 13 approved suppliers

Astra Green Solutions
1300 321 786
https://astragreensolutions.com.au/

Cyanergy
1300 198 955
https://cyanergy.com.au/

EC Focus
02 9660 9997
https://www.energyconservation.com.au

Eco Light Up
1300 341 010
https://ecogenica.com.au/

Ecovantage
02 8090 5623
https://www.ecovantage.com.au

GLOWER
02 7250 7335
https://www.glower.com.au

H2O Australia Pty Ltd T/A Hitech Hot Water
1300 011 015
www.hitechhotwater.com.au

My Energy Group
1300 687 787
www.myenergygroup.com.au

National Carbon Bank of Australia
02 9939 5559
https://www.nationalcarbonbank.com.au/how-the-schemes-work

Northmore Gordon Environmental
1300 878 500
https://www.northmoregordon.com

Phenix Trading Pty Ltd t/a LED SAVES
02 8188 9052
www.ledsaves.org

Shell Energy (For businesses with over $250,000 annual energy spend)
1800 859 336
https://shellenergy.com.au/energy-solutions/project-solutions/engineering-project-delivery/

Sunled Energy
02 9608 1691
https://www.sunled.com.au 

Riverina Murray

There are 13 approved suppliers

Astra Green Solutions
1300 321 786
https://astragreensolutions.com.au/

Cyanergy
1300 198 955
https://cyanergy.com.au/

EC Focus
02 9660 9997
https://www.energyconservation.com.au

Eco Light Up
1300 341 010
https://ecogenica.com.au/

Ecovantage
02 8090 5623
https://www.ecovantage.com.au

GLOWER
02 7250 7335
https://www.glower.com.au

H2O Australia Pty Ltd T/A Hitech Hot Water
1300 011 015
www.hitechhotwater.com.au

My Energy Group
1300 687 787
www.myenergygroup.com.au

National Carbon Bank of Australia
02 9939 5559
https://www.nationalcarbonbank.com.au/how-the-schemes-work

Northmore Gordon Environmental
1300 878 500
https://www.northmoregordon.com

Phenix Trading Pty Ltd t/a LED SAVES
02 8188 9052
www.ledsaves.org

Shell Energy (For businesses with over $250,000 annual energy spend)
1800 859 336
https://shellenergy.com.au/energy-solutions/project-solutions/engineering-project-delivery/

Sunled Energy
02 9608 1691
https://www.sunled.com.au 

New England and North West

There are 13 approved suppliers

Astra Green Solutions
1300 321 786
https://astragreensolutions.com.au/

Cyanergy
1300 198 955
https://cyanergy.com.au/

EC Focus
02 9660 9997
https://www.energyconservation.com.au

Eco Light Up
1300 341 010
https://ecogenica.com.au/

Ecovantage
02 8090 5623
https://www.ecovantage.com.au

GLOWER
02 7250 7335
https://www.glower.com.au

H2O Australia Pty Ltd T/A Hitech Hot Water
1300 011 015
www.hitechhotwater.com.au

My Energy Group
1300 687 787
www.myenergygroup.com.au

National Carbon Bank of Australia
02 9939 5559
https://www.nationalcarbonbank.com.au/how-the-schemes-work

Northmore Gordon Environmental
1300 878 500
https://www.northmoregordon.com

Phenix Trading Pty Ltd t/a LED SAVES
02 8188 9052
www.ledsaves.org

Shell Energy (For businesses with over $250,000 annual energy spend)
1800 859 336
https://shellenergy.com.au/energy-solutions/project-solutions/engineering-project-delivery/

Sunled Energy
02 9608 1691
https://www.sunled.com.au 

North Coast

There are 13 approved suppliers

Astra Green Solutions
1300 321 786
https://astragreensolutions.com.au/

Cyanergy
1300 198 955
https://cyanergy.com.au/

EC Focus
02 9660 9997
https://www.energyconservation.com.au

Eco Light Up
1300 341 010
https://ecogenica.com.au/

Ecovantage
02 8090 5623
https://www.ecovantage.com.au

GLOWER
02 7250 7335
https://www.glower.com.au

H2O Australia Pty Ltd T/A Hitech Hot Water
1300 011 015
www.hitechhotwater.com.au

My Energy Group
1300 687 787
www.myenergygroup.com.au

National Carbon Bank of Australia
02 9939 5559
https://www.nationalcarbonbank.com.au/how-the-schemes-work

Northmore Gordon Environmental
1300 878 500
https://www.northmoregordon.com

Phenix Trading Pty Ltd t/a LED SAVES
02 8188 9052
www.ledsaves.org

Shell Energy (For businesses with over $250,000 annual energy spend)
1800 859 336
https://shellenergy.com.au/energy-solutions/project-solutions/engineering-project-delivery/

Sunled Energy
02 9608 1691
https://www.sunled.com.au 

South East and Tablelands

There are 13 approved suppliers

Astra Green Solutions
1300 321 786
https://astragreensolutions.com.au/

Cyanergy
1300 198 955
https://cyanergy.com.au/

EC Focus
02 9660 9997
https://www.energyconservation.com.au

Eco Light Up
1300 341 010
https://ecogenica.com.au/

Ecovantage
02 8090 5623
https://www.ecovantage.com.au

GLOWER
02 7250 7335
https://www.glower.com.au

H2O Australia Pty Ltd T/A Hitech Hot Water
1300 011 015
www.hitechhotwater.com.au

My Energy Group
1300 687 787
www.myenergygroup.com.au

National Carbon Bank of Australia
02 9939 5559
https://www.nationalcarbonbank.com.au/how-the-schemes-work

Northmore Gordon Environmental
1300 878 500
https://www.northmoregordon.com

Phenix Trading Pty Ltd t/a LED SAVES
02 8188 9052
www.ledsaves.org

Shell Energy (For businesses with over $250,000 annual energy spend)
1800 859 336
https://shellenergy.com.au/energy-solutions/project-solutions/engineering-project-delivery/

Sunled Energy
02 9608 1691
https://www.sunled.com.au 

Who to contact

Contact a preferred supplier directly. Importantly, you should be aware of your rights under Australian Consumer Law. You can ask the supplier for more details about the consumer guarantees they are providing you.