Will I still receive the Low Income Household Rebate if I change electricity retailers?

Yes. Electricity retailers are required to deliver the Low Income Household Rebate to eligible customers and this should continue when you change electricity retailers.

However, when you change retailers, make sure you let them know that you are eligible for the Low Income Household Rebate.

What does on-supplied mean?

On-supplied is the term used when the resident receives an electricity bill/invoice issued by, or on behalf of, the owners/management of the residential community, retirement village or strata scheme, rather than a bill issued by an electricity retailer of the residents' choice.

I have two electricity accounts. Can I get two Low Income Household Rebates?

No. You are only able to receive one rebate which is applied to your principal place of residence.

If you receive your electricity bill through an electricity retailer of your choice you will receive the rebate as a credit on each quarterly electricity bill.

If you live in an on-supplied residential community, retirement village or strata scheme and receive an electricity bill from, or on behalf of, the community/village operator or strata manager, you will receive your rebate from this Department as a single EFT payment.

My partner and I both have an eligible concession card. Can we get two rebates?

No. A household can only receive one Low Income Household Rebate each financial year.

Someone in my household holds an eligible concession card, but I don't. Can I get the rebate?

No. The electricity account holder must hold one of the valid concession cards listed above, and meet all other eligibility criteria listed in the section headed "Am I eligible for the Low Income Household Rebate?"

I have a Commonwealth Seniors Health Card. Does that mean I'm eligible for this rebate?

No. Having a Commonwealth Seniors Health Card does not make you eligible for the Low Income Household Rebate. However, if you or someone living with you is required to use approved energy-intensive medical equipment at home, you may be eligible to apply for a different NSW rebate called the Life Support Rebate.

Holders of a Commonwealth Seniors Health Card may also be eligible for the Commonwealth Seniors Supplement. For more information about the Seniors Supplement, as well as the differences between the Health Care Card and the Commonwealth Seniors Health Card, contact the Department of Human Services (DHS) on 136 150 or visit the DHS website.

I have a Commonwealth Low Income Health Care Card. Does that mean I'm eligible for this rebate?

No. Having a Commonwealth Low Income Health Care Card does not make you eligible for the Medical Energy Rebate. However, if you or someone living with you is required to use approved energy-intensive medical equipment at home, you may be eligible to apply for a different NSW rebate called the Life Support Rebate.