Last updated: 9 April 2013
Family Energy Rebate
The NSW Family Energy Rebate helps eligible NSW family households to pay their electricity bills.
In 2012-2013 the Family Energy Rebate gives eligible households an annual $75 credit on an electricity bill.
If eligible, and you live in a caravan or mobile home park, the 2012-2013 Family Energy Rebate is $82.50, which is the standard $75 rebate plus 10% to cover the Goods and Services Tax (GST) component of the electricity bill charged by a park operator.
If you are eligible for both the Family Energy Rebate and the Low Income Household Rebate you can receive more support in the form of an annual, combined, capped rebate of $250.
To be eligible for the 2012-2013 Family Energy Rebate, you must:
- Be eligible for the Federal Government’s Family Tax Benefit A or B at any time during the 2011-2012 financial year, and have received a relevant payment; and
- Be a NSW resident; and
- Have your name listed on electricity bills from an electricity retailer, solely or jointly. or be a resident of a caravan or mobile home park and receive electricity bills from a park operator.
You can complete an application form for the Family Energy Rebate in either of two ways:
Applications are currently being accepted for the 2012-2013 Family Energy Rebate. The deadline for the Department receiving applications is 5pm, 14 June 2013.
Follow this link for assistance in completing your application form, as well as comprehensive information about the Family Energy Rebate.
Low Income Household Rebate
The Low Income Household Rebate helps eligible NSW households to pay their energy bills. It replaced the former Energy Rebate on 1 July 2011.
From 1 July 2013, the Low Income Household Rebate will increase from $215 per year to $225 per year, and will increase again on 1 July 2014 to $235 per year. If you are eligible for the Low Income Household Rebate and the Family Energy Rebate you can receive more support in the form of an annual, combined, capped rebate of $250.
The Low Income Household Rebate is also available to long-term residents of caravan and mobile home parks, and from 1 July 2013, will also be available to residents of retirement villages. These residents will need to have their name on the electricity account for supply to their principal place of residence.
To be eligible for the Low Income Household Rebate, you must hold one of the following cards issued by the Federal Government:
- A Pensioner Concession Card from the Department of Human Services (formerly Centrelink) or the Department of Veterans’ Affairs; or
- A Health Care Card from the Department of Human Services; or
- A Gold Card from the Department of Veterans’ Affairs marked with:
- Totally and Permanently Incapacitated or
- Disability Pension or
- War Widow or War Widower Pension.
Follow this link to find out how to apply for the rebate , as well as comprehensive information about the Low Income Household Rebate.
Life Support Rebate
If you require certain medical equipment in your home that is necessary to sustain your life, such as a kidney dialysis machine or respirator/ventilator, you may be entitled to a rebate on your electricity bill. Your Life Support Rebate application must be signed by your doctor confirming you require the equipment, and returned to your electricity retailer. You may receive the Life Support Rebate in addition to any other energy rebate to which you may be entitled.
The list of equipment covered by this rebate includes the following:
- PAP devices
- enteral feeding pump
- phototherapy equipment
- home dialysis
- oxygen concentrator
- total parenteral nutrition machine
- external heart pump machine
An application form for the Life Support Rebate is available below, or from your electricity retailer.
Follow this link for comprehensive information about eligibility for the Life Support Rebate.
Medical Energy Rebate
You may be eligible for this rebate if you have a medically diagnosed inability to self-regulate body temperature when exposed to extremes of environmental temperatures, hot or cold. It may be associated with certain medical conditions such as Parkinson's Disease and Multiple Sclerosis.
From 1 July 2013, the Medical Energy Rebate will increase from $215 to $235 a year.
An application form and guide to applying for the Medical Energy Rebate is available below, or from your electricity retailer.
Follow this link for comprehensive information about eligibility for the Medical Energy Rebate.
Energy Blackouts Rebates
Electricity customers in metropolitan areas can receive $80 in compensation from their energy supplier if they suffer more than four, 4-hour outages in a year, or any outage of longer than 12 hours.
Non-metropolitan customers can receive $80 from their energy supplier if they suffer more than four, 5-hour outages in a year, or any outage of longer than 18 hours. The rebates are capped at $320 a year.
An outage resulting from the following causes does not qualify:
- a shortfall of generation, a failure on the high voltage transmission network or following a request or direction from an emergency services organisation;
- a planned interruption (eg for maintenance work);
- an outage caused by a natural disaster, or severe thunderstorm or weather (defined standards are used); or
- an outage caused by third parties, such as a vehicle accident or vandalism.
Full details of the compensation arrangements can be found at: www.ipart.nsw.gov.au/Home/Industries/Electricity/Licensing/Licence_Conditions
If you think you are eligible for a rebate or need more information, please contact your electricity supplier or your local electricity distributor. Contact phone numbers can be found on your electricity bill.